We carried out a review of the data available to us about Glebe House Care Home on 6 July 2023. We have not found evidence that we need to carry out an inspection or reassess our rating at this stage.
This could change at any time if we receive new information. We will continue to monitor data about this service.
If you have concerns about Glebe House Care Home, you can give feedback on this service.
Glebe House Care Home provides accommodation, nursing and personal care for up to 24 older people, including people living with dementia. There were 22 people living at the home at the time of our inspection.
People’s experience of using this service and what we found
There were enough staff on each shift to meet people’s needs and keep them safe. Staff turnover was low and the service did not use agency staff, which meant people received consistent care from staff who were familiar to them.
Staff attended safeguarding training and knew how to recognise and report abuse. People were protected by the provider’s recruitment procedures, which included making pre-employment checks and obtaining references.
Assessments had been carried out to identify any risks to people. Where risks were identified, plans had been developed to mitigate these. Accidents and incidents were reviewed to identify learning, which was shared with the staff team.
Staff maintained the safety of the building and any equipment used in providing people’s care. Staff minimised the risk of infection through their practice and maintaining good standards of hygiene.
People’s medicines were managed safely. Staff supported people to maintain good health and to obtain treatment if they needed, including access to specialist healthcare professionals where necessary.
Staff attended an induction when they started work and had access to appropriate training for their roles.
People enjoyed the food at the home. If people had needs in relation to eating and drinking, these were assessed and recorded.
People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.
Staff demonstrated kindness and compassion in the way they cared for people. People’s religious and cultural beliefs were respected. Staff treated people with respect and maintained their dignity when providing their care
People and their relatives were involved in the development of people’s care plans. Staff provided care that met people’s individual needs and reflected their preferences.
People had access to activities and families were encouraged to be involved in the life of the home when COVID-19 restrictions allowed.
The management team maintained a good oversight of the service and had implemented effective quality monitoring systems. The registered manager provided good leadership and ensured staff received the support they needed to do their jobs well.
The registered manager and staff communicated effectively with people’s families and other professionals involved in their care.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Rating at last inspection
This service was registered with us on 17 December 2020 and this is the first inspection under the current registered provider. The last rating for the service under the previous provider was Good (published 21 April 2018).
Why we inspected
This was a planned inspection based on the date the service was registered with us.
We looked at infection prevention and control measures under the Safe key question. We look at this in all care home inspections even if no concerns or risks have been identified. This is to provide assurance that the service can respond to COVID-19 and other infection outbreaks effectively.
Follow up
We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.
We found the following examples of good practice.
Arrangements were in place to enable safe visiting from families, friends and healthcare professionals. When visits had not been possible, staff had supported people to keep in touch with their families through telephone and video calls.
Staff had received training in the safe use of personal protective equipment (PPE). The provider had accessed COVID-19 and PPE training for staff delivered by the local clinical commissioning group (CCG). The registered manager carried out observations of staff practice to ensure guidance was followed correctly.
The home was clean and hygienic. Additional cleaning schedules had been implemented and standards of infection prevention and control (IPC) were audited regularly.
People, visitors and staff were tested for COVID-19 in line with government guidance. The provider took appropriate action to protect people from the risk of infection if positive test results were returned.
Staff retention during the pandemic had been good and no agency staff had been used. This meant people received their care from a consistent staff team.
New admissions were managed safely. People planning to move into the home were required to have a recent negative test result for COVID-19 and to self-isolate for 14 days following their admission.
Risk assessments had been carried out for people who may be disproportionately at risk from COVID-19, such as staff in vulnerable groups, and action taken to reduce risks if necessary.