Archived: Greenhill Health Centre

Letter from the Chief Inspector of General Practice

We carried out an announced comprehensive inspection at Greenhill Health Centre on 19 May 2015. Overall the practice is rated as good.

Specifically we rated the practice as good in providing safe, caring, effective, responsive and well-led services. It was also good for providing services for all of the population groups.

Our key findings were as follows:

• Patients said they found it easy to make an appointment with a preferred GP, there was continuity of care and urgent appointments were available the same day.
• Patients’ needs were assessed and care was planned and delivered following best practice guidance. Staff had received training appropriate to their roles and any further training needs had been identified and planned.
• Patients said they were treated with compassion, dignity and respect and were involved in decisions about their care and treatment.
• Information about services and how to complain was available and easy to understand. Complaints were addressed in a timely manner and the practice endeavoured to resolve complaints to a satisfactory conclusion.
• The practice had good facilities and was well equipped to treat patients and meet their needs.
• Staff understood and fulfilled their responsibilities to raise concerns and to report incidents and near misses. Information about safety was recorded, monitored, appropriately reviewed and addressed.
• There was a clear leadership structure and staff felt supported by management. The practice proactively sought feedback from staff and patients.
• Risks to patients were assessed and well managed.

The practice had a number of policies and procedures in place and held regular governance meetings.

Professor Steve Field (CBE FRCP FFPH FRCGP) 

Chief Inspector of General Practice