We carried out a review of the data available to us about NFC Health & Social Care Ltd on 6 July 2023. We have not found evidence that we need to carry out an inspection or reassess our rating at this stage.
This could change at any time if we receive new information. We will continue to monitor data about this service.
If you have concerns about NFC Health & Social Care Ltd, you can give feedback on this service.
NFC Health and Social Care provides care and support to people living in their own homes. Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do we also consider any wider social care
provided. At the time of our inspection 89 people were receiving personal care.
People's experience of using the service and what we found
Risks to people's health and well-being had been identified and detailed plans were in place to provide staff with up-to-date information and guidance about how to support people safely. People's medicines were managed safely by staff who had received training in medicine administration and had their competency to administer medicines regularly assessed.
People told us they felt safe and well-supported by staff. One person said, "I am very happy with the care I receive. They [staff] are very nice people and I feel safe. I am never wary of them. I have a variety of carers and I know them all well." Staff had received safeguarding training and knew how to respond to any concerns of abuse.
People told us staff arrived on time and completed all the tasks that were required. Safe recruitment processes were followed to ensure newly recruited staff were suitable to work for the service.
People's needs had been assessed and staff had access to information about how to support people in line with their needs and preferences. People were supported to access health care and referrals to relevant professionals were completed when people's needs changed.
People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.
People and family members told us staff were kind, caring and respectful and treated people with compassion. One family member said, “They [staff] are kind, very caring and respectful. They are also very supportive and well trained."
The registered managers promoted a culture that was person-centred; feedback from people, family members and staff evidenced this. The service was described as 'organised' and 'well-managed'. One family member told us, “The company is well organised and the office is very responsive. All my concerns have been dealt with to my satisfaction and shortcomings addressed satisfactorily. I would recommend them."
Governance systems in place supported a culture of continuous learning and improvement to the care people received. Audits and checks were completed and any issues identified were addressed.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Rating at last inspection
The last rating for the service at the previous premises was good, published on 12 February 2020.
Why we inspected
This inspection was prompted by a review of the information we held about this service.
Follow up
We will continue to monitor information we receive about the service, which will help inform when we next inspect.