About the service La Cura house is a care home providing nursing and personal care for up to 60 people aged 65 and over. There were 38 people living there at the time of this inspection.
People’s experience of using this service and what we found
People were treated with kindness and compassion and staff knew their preferences. People and their relatives were involved in decisions about their care. Dignity and respect were maintained at all times.
People confirmed they felt safe with the care staff. The provider had policies and procedures for dealing with safeguarding and whistle blowing concerns. Staff knew how to raise concerns and told us they would do so if needed.
Staff were recruited safely, trained appropriately and demonstrated good infection prevention and control practises.
Care was personalised and responsive to people's needs. People's concerns were listened to and acted upon in a timely manner. The service learnt from incidents and worked to continuously improve the service.
People were supported to have maximum choice and control of their lives and maintain their independence. Staff supported them in the least restrictive way possible and in their best interests. The policies and systems in the service supported this.
The service was managed well. People, relatives and visiting professionals all said that the management team were approachable and responsive.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Rating at last inspection
This service was registered with us on 9 March 2020 and this is the first inspection. The last rating for the service under the previous provider was good, published 2 April 2019.
Why we inspected
This inspection was prompted by a review of the information we held about this service.
We looked at infection prevention and control measures under the Safe key question. We look at this in all care home inspections even if no concerns or risks have been identified. This is to provide assurance that the service can respond to COVID-19 and other infection outbreaks effectively.
Follow up
We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.