We carried out a review of the data available to us about Trix Medcare Limited Southend Branch on 6 July 2023. We have not found evidence that we need to carry out an inspection or reassess our rating at this stage.
This could change at any time if we receive new information. We will continue to monitor data about this service.
If you have concerns about Trix Medcare Limited Southend Branch, you can give feedback on this service.
Trix Medcare Limited Southend Branch is a domiciliary care agency providing personal care to people living in their own homes. At the time of our inspection there were 20 people receiving personal care support.
People’s experience of using this service and what we found
People were supported by a small and consistent staff team who understood how they liked to be supported. Staff arrived at the agreed time and the provider ensured people were contacted if there was any delay. Staff were safely recruited and received an induction and relevant training when starting in their role.
The provider had systems in place to safeguard people from the risk of abuse and staff knew how to recognise and report any concerns. Risks to people’s safety were assessed and documented. People were supported to take their medicines appropriately and the provider ensured staff were trained and competent to administer medicines. Staff had access to personal protective equipment [PPE] and had received infection prevention and control training.
People and relatives spoke positively about the kind and caring attitude of staff. People’s care was personalised and reflected their individual preferences. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.
Staff told us they felt supported and valued by the management team and were able to discuss any issues. People and relatives told us the registered manager was approachable and they were confident any concerns raised would be acted upon promptly.
The provider had systems in place to monitor the quality and safety of the service and worked in partnership with other healthcare professionals in order to support people’s needs.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Rating at last inspection
This service was registered with us on 20 February 2020 and this is the first inspection.
Why we inspected
This was a planned inspection as the service had not been rated since its registration.
Follow up
We will continue to monitor information we receive about the service, which will help inform when we next inspect.