Updated 27 February 2024
Falcon Care Agency Ltd is a domiciliary care agency providing personal care. The service provides support to youngers adults with dementia, physical disabilities and long-term mental health conditions. At the time of our inspection there was 1 person using the service. We expect health and social care providers to guarantee people with a learning disability and autistic people respect, equality, dignity, choices and independence and good access to local communities that most people take for granted. ‘Right support, right care, right culture’ is the guidance CQC follows to make assessments and judgements about services supporting people with a learning disability and autistic people and providers must have regard to it. We carried out this assessment between 11 March 2024 and 22 March 2024. We assessed a total of 14 quality statements from the safe, effective, caring, responsive and well-led key questions and found areas of good practice. The scores for these areas have been combined with scores based on the key question ratings from the last inspection. As the scores for this service were low following their last inspection, this has resulted in the combined scoring providing an overall rating of requires improvement. We looked at the following areas as part of the assessment, safe and effective staffing, involving people to manage risks, safeguarding, learning culture, medicines optimisation, assessing needs, consent to care and treatment, delivering evidence based care and treatment, treating people as individuals, independence, choice and control, person-centred care, providing information, capable, compassionate and inclusive leaders and governance, management and sustainability.