Updated 7 July 2023
We undertook a follow up focused inspection of Perfect Smile on 16 June 2023. This inspection was carried out to review the actions taken by the registered provider to improve the quality of care and to confirm that the practice was now meeting legal requirements.
The inspection was carried out by a CQC inspector.
We had previously undertaken an inspection of Perfect Smile on 8 February 2023 under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions.
We found the registered provider was not providing well-led care and was in breach of regulation 17 of the Health and Social Care Act 2008 (Regulated Activities) Regulations 2014.
You can read our report of that inspection by selecting the 'all reports' link for Perfect Smile on our website www.cqc.org.uk .
When 1 or more of the 5 questions are not met, we require the service to make improvements and send us an action plan.
We then inspect again after a reasonable interval, focusing on the areas where improvement was required.
As part of this inspection, we asked:
- Is it well-led?
Our findings were:
Are services well-led?
We found this practice was providing well-led care in accordance with the relevant regulations.
The provider had made improvements in relation to the regulatory breach we found at our inspection on 8 February 2023.
Background
The provider is part of a dental group, with multiple practices. This report is about Perfect Smile Peach Dental Practice.
Perfect Smile Peach Dental Practice is in Wokingham and provides NHS and private dental care and treatment for adults and children.
There is step free access to the practice for people who use wheelchairs and those with pushchairs. Car parking spaces, including dedicated parking for disabled people, are available near the practice.
The practice has made reasonable adjustments to support patients with access requirements.
The dental team includes 4 dentists, 2 dental nurses, 1 dental hygienist, a practice manager and a receptionist. A student dental nurse started to work at the practice a couple of days before our visit so will not be included in any feedback about staff training.
The practice has 3 treatment rooms.
During the inspection we spoke with the registered manager and the practice manager.
We looked at practice policies, procedures and other records to assess how the service is managed.
The practice is open:
- Monday 8:30am – 6.00pm
- Tuesday 8:30am – 5.00pm
- Wednesday 8:30am – 5.00pm
- Thursday 8:30am – 5.00pm
- Friday 8:30am – 3.00pm
- Saturday 8:30am – 1.00pm
There were areas where the provider could make improvements. They should:
Implement protocols regarding the prescribing and recording of antibiotic medicines taking into account guidance provided by the Faculty of General Dental Practice in respect of antimicrobial prescribing.