We carried out a review of the data available to us about I Care (GB) Limited - Marston Gardens on 6 July 2023. We have not found evidence that we need to carry out an inspection or reassess our rating at this stage.
This could change at any time if we receive new information. We will continue to monitor data about this service.
If you have concerns about I Care (GB) Limited - Marston Gardens, you can give feedback on this service.
I Care (GB) Limited - Marston Gardens comprises of 24 flats with 25 tenants living in them. The company is registered with the Care Quality Commission as a domiciliary care agency, so that a care service can be provided for people who live there if they require this. At the time of inspection 24 people were receiving a personal care service.
Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do we also consider any wider social care provided.
People’s experience of using this service and what we found
People's care needs were assessed and care plans developed to meet their needs. People received the right care in line with these plans. Care records included risk assessments that were well-kept and up-to-date. People and their relatives told us that they were involved in decisions about their care and support.
People received their medicines safely and there were regular checks carried out of medicines and finances. GPs and other healthcare professionals were contacted for advice about people’s health needs whenever necessary. The provider had systems in place to ensure that people were protected from the risk of harm or abuse.
The registered manager had quality assurance processes in place including audits, staff meetings and quality questionnaires. There was partnership working with other professionals such as local authority departments, those of whom we spoke with were all positive about the working relationships.
Staff were recruited and inducted into their roles safely and there were enough staff available to meet people's day to day needs. Staff received training appropriate to their role and regular supervision.
The registered manager and staff had a good understanding of people's needs. There were systems in place to maintain good communication and ensure everyone understood their duties.
People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.
This service was registered with us on 11/12/2019 and this is the first inspection.
Why we inspected
The inspection was prompted (in part) due to concerns and risks that were identified at another I Care (GB) Limited location. A decision was made for us to inspect and examine those risks.
We looked at infection prevention and control measures under the Safe key question. We look at this in all care home inspections even if no concerns or risks have been identified. This is to provide assurance that the service can respond to COVID-19 and other infection outbreaks effectively.
Follow up
We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.