We carried out a review of the data available to us about Prestige Nursing Taunton on 6 July 2023. We have not found evidence that we need to carry out an inspection or reassess our rating at this stage.
This could change at any time if we receive new information. We will continue to monitor data about this service.
If you have concerns about Prestige Nursing Taunton, you can give feedback on this service.
Prestige Nursing Taunton is domiciliary care agency that provides personal care to adults and children across Somerset. The services cover people with short or long- term healthcare needs, which range from regular daily visits up to 24-hour live in care. When we visited, the agency supported five people, each with complex care needs. People were referred to the agency by Somerset Continuing Health Care (CHC) team, following an assessment of their needs.
Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do, we also consider any wider social care provided.
People’s experience of using this service and what we found
Families gave us positive feedback about the service. They said staff were caring and compassionate and treated people with dignity and respect. Feedback comments included; “I would recommend them to anybody ……. they just seem to know what needs doing and get on with it in an efficient and effective way.” Also, “The carer has built a really positive relationship with my relative. One built on respect for one another” and ‘They provide a wonderful service.’
People felt safe with the staff who supported them. Staff understood the signs of abuse and felt confident any safeguarding concerns reported were listened to and responded to. People received their prescribed medicines safely and on time. People's risk assessments and care plans provided staff with detailed, up to date information about how to safely care for each person.
We were assured the service were following safe infection prevention and control procedures to keep people safe with regard to the current COVID 19 pandemic. The service had monitoring arrangements to ensure all aspects of infection control followed best practice guidance.
People received safe and effective care because training, supervision and competency checks ensured staff had the necessary qualifications, skills and experience. Staff monitored people's health and wellbeing and worked with other professionals to make sure people received the treatment they required.
People were supported to have maximum choice and control of their lives and staff them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.
People received personalised care from staff who knew them well and how to support their needs.
The service was well led. Staff felt well supported and reported good communication, team working and staff morale. Quality monitoring systems were used effectively to oversee the safety and quality of the service and make continuous improvements.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Why we inspected
This service was registered with us on 27 January 2020 and this was the first inspection.
Follow up
We will continue to monitor information we receive about the service until we return to visit as per our reinspection programme. If we receive any concerning information we may inspect sooner.