- Care home
White Windows
Report from 18 March 2024 assessment
Contents
Ratings
Our view of the service
White Windows is a residential care home providing personal care to up to 25 people, with physical and learning disabilities. It is also registered to provide personal care to people in their own houses but were not providing this service at the time of the inspection. This assessment commenced on 18 April 2024 and was completed on 30 July 2024. The assessment included 4 visits to the service on 18, 23 and 26 April 2024. The final site visit took place on 21 June 2024 and we looked at all quality statements. At the last inspection the provider was rated inadequate, at this inspection the provider had improved and the rating is now good. Staff now assessed, managed and mitigated risks, including in the environment, to make sure people were safe. People were supported in the least restrictive way possible and care records reflected people’s capacity to make decisions about their care and support. Improvements were still required with the management of some medicines. People were well supported by kind and caring staff, who knew them and their needs well. Staff and leaders ensured people were at the centre of decision making, including how they spent their time and the activities they participated in. The service worked in partnership with other health and social care services, to ensure people lived healthy lives and achieved good outcomes. People were now supported to have choice and control over their daily lives and were involved in planning aspects of their care. The provider had made improvements, which had been recognised by people and partner agencies, to the quality and safety of the service. People’s feedback was sought in different ways and used to inform how the service was run. This service has been in Special Measures since 22 August 2023. The provider demonstrated improvements that have been made. The service is no longer rated as inadequate overall or in any of the key questions. Therefore, the service is no longer in Special Measures.
People's experience of this service
People and their relatives spoke positively of the care and support they received at the service. People felt safe and were being supported by staff who were kind, caring and responsive to their needs. Staff and leaders aimed to keep people at the centre of decision making within the service. People were given the opportunity to be involved in discussions about their care and support, as well as the running of the service. People told us, “It's brilliant here. The carers are lovely” and "We are happy here. [The staff] do risk assessments, and we are involved.” We observed staff who were compassionate and thoughtful in their approach to care delivery, which ensured people were treated with kindness and respect. We have assessed the service against ‘Right support, right care, right culture’ guidance to make judgements about whether the provider guaranteed people with a learning disability and autistic people respect, equality, dignity, choices, independence and good access to local communities that most people take for granted.