The Care Quality Commission
  • Doctor
  • GP practice

Burscough Family Practice

Overall: Good read more about inspection ratings

Stanley Court, Lord Street, Burscough, Ormskirk, Lancashire, L40 4LA (01704) 776099

Provided and run by:
Dr Sujoy Biswas

Important: The provider of this service changed. See old profile

All Inspections

29 November 2023

During an inspection looking at part of the service

We carried out an announced assessment of Burscough Family Practice on 29 November 2023. The assessment focused on the responsive key question.

Following our previous inspection on 12 February 2020 the practice was rated good overall and for all key questions. The full reports for previous inspections can be found by selecting the ‘all reports’ link for Burscough Family Practice on our website at www.cqc.org.uk

The practice continues to be rated as good overall and the responsive key question continues to be rated as good as a result of the findings of this focused assessment.

Safe - Good

Effective - Good

Caring - Good

Responsive – Good

Well-led – Good

Why we carried out this review

We carried out this assessment as part of our work to understand how practices are working to try to meet demand for access and to better understand the experiences of people who use services and providers.

We recognise the work that GP practices have been engaged in to continue to provide safe, quality care to the people they serve. We know colleagues are doing this while demand for general practice remains exceptionally high, with more appointments being provided than ever. In this challenging context, access to general practice remains a concern for people. Our strategy makes a commitment to deliver regulation driven by people’s needs and experiences of care. These assessments of the responsive key question include looking at what practices are doing innovatively to improve patient access to primary care and sharing this information to drive improvement.

How we carried out the inspection/review

This assessment was carried out remotely. It did not include a site visit.

The process included:

  • Conducting an interview with the provider and members of staff using video conferencing.
  • Reviewing patient feedback from a range of sources
  • Requesting evidence from the provider.
  • Reviewing data we hold about the service
  • Seeking information/feedback from relevant stakeholders

Our findings

We based our judgement of the quality of care at this service on a combination of:

  • what we found when we met with the provider
  • information from our ongoing monitoring of data about services and
  • information from the provider, patients, the public and other organisations.

We found that:

  • During the assessment process, the provider highlighted the work they are doing to maintain and improve the responsiveness of the service for their patient population.
  • The provider organised and delivered services to meet patients’ needs. They worked proactively and alongside other agencies to meet the needs of the patients and improve their experiences of care and treatment.
  • People were able to access care and treatment in a timely way.
  • Complaints were listened to, managed appropriately and used to improve the quality of care.

Details of our findings and the evidence supporting our ratings are set out in the evidence tables.

Dr Sean O’Kelly BSc MB ChB MSc DCH FRCA

Chief Inspector of Health Care

12 February 2020

During a routine inspection

We carried out an announced comprehensive inspection at Burscough Family Practice on 12 February 2020 as part of our inspection programme. This was the first inspection of this GP practice under this registered provider.

The single-handed GP took over the NHS GP contract for the service in May 2019 and completed the registration of the service with the CQC at the beginning of December 2019. The GP practice had been inspected previously under the registration, leadership and management of another provider and was rated requires improvement with issues identified for key questions Safe, Effective and Well led. The new GP provider had implemented a comprehensive action plan and all the areas identified previously had been improved.

We based our judgement of the quality of care at this service on a combination of:

  • what we found when we inspected
  • information from our ongoing monitoring of data about services and
  • information from the provider, patients, the public and other organisations.

We have rated this practice as good overall and good for all population groups.

We found that:

  • The practice had implemented action to improve systems to ensure care was provided in a way that kept patients safe and protected them from avoidable harm.
  • The practice vision was supported by the ongoing implementation of improvements to service delivery.
  • Good evidence was available that demonstrated patients received effective care and treatment that met their needs.
  • Staff dealt with patients with kindness and respect and involved them in decisions about their care.
  • The practice organised and delivered services to meet patients’ needs. Patients could access care and treatment in a timely way.
  • The way the practice was led and managed promoted the delivery of high-quality, person-centre care.

Whilst we found no breaches of regulations, the provider should:

  • Establish a system to formally monitor all two week referrals.
  • Develop a protocol to support correspondence work flow, coding and quality assurance of the process.
  • Facilitate additional infection prevention and control (IPC) training for the new IPC lead.
  • Include details of the Parliamentary and Health Service Ombudsman (PHSO) in the final written response to complainants.
  • Continue to implement the practice improvement strategy including promoting cervical screening, the promotion of the patient participation group and the practice’s offer to support carers.

Details of our findings and the evidence supporting our ratings are set out in the evidence tables.

Dr Rosie Benneyworth BM BS BMedSci MRCGP

Chief Inspector of Primary Medical Services and Integrated Care