We carried out a review of the data available to us about Azure Care on 6 July 2023. We have not found evidence that we need to carry out an inspection or reassess our rating at this stage.
This could change at any time if we receive new information. We will continue to monitor data about this service.
If you have concerns about Azure Care, you can give feedback on this service.
Azure Care is a domiciliary care service providing personal care to people living in their own homes. Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do, we also consider any wider social care provided. The service was providing personal care to approximately 16 people at the time of the inspection.
People’s experience of using this service and what we found
People were protected from abuse and avoidable harm; staff had completed training in safeguarding and recognising signs of abuse. Medicines and risks to people were managed. Relatives told us that their loved ones felt safe with the service. One relative said, “I feel [relative] is kept safe by the carer she currently gets.” Another relative said, “My [relative] is very safe under the care he gets from Azure Care.”
Peoples’ needs were assessed, and person-centred care plans developed with them. Care workers had enough information to provide safe care for people. Staff had been recruited safely and attended training to prepare them for their role. Staff had access to policies and procedures to guide them in their day to day work. Care plans were monitored and reviewed regularly.
The management team was committed to providing a high-quality service and worked in partnership with other professionals, such as the local authority and primary health care services. Managers carried out appropriate checks to ensure that the quality of the service was continually reviewed and where necessary improved.
Relatives told us they would recommend Azure Care to others. One relative said, “I would recommend Azure Care because they are punctual, clean and fully PPE regulated.”
People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Rating at last inspection
This service was registered with us on 08/11/2019 and this was the first inspection.
Why we inspected
This was a planned inspection based on the timescales for unrated services.
Follow up
We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.