Updated 19 September 2022
We undertook a follow up focused inspection of Complete Dental Care on 15 August 2022. This inspection was carried out to review in detail the actions taken by the registered provider to improve the quality of care and to confirm that the practice was now meeting legal requirements.
The inspection was led by a CQC inspector who was supported by a specialist dental adviser.
We undertook a comprehensive inspection of Complete Dental Care on 15 March 2022 under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. We found the registered provider was not providing safe and well led care and was in breach of regulations 12 and 17 of the Health and Social Care Act 2008 (Regulated Activities) Regulations 2014. You can read our report of that inspection by selecting the 'all reports' link for Complete Dental Care dental practice on our website www.cqc.org.uk.
When one or more of the five questions are not met, we require the service to make improvements and send us an action plan. We then inspect again after a reasonable interval, focusing on the areas where improvement was required.
As part of this inspection we asked:
• Is it safe?
• Is it well-led?
Our findings were:
Are services safe?
We found this practice was providing safe care in accordance with the relevant regulations.
The provider had made improvements in relation to the regulatory breaches we found at our inspection on 15 March 2022.
Are services well-led?
We found this practice was providing well-led care in accordance with the relevant regulations.
The provider had made improvements in relation to the regulatory breaches we found at our inspection on 15 March 2022.
Background
There are three CQC registered providers operating from 200 Finchley Road, London, NW3 6BX. Two of the providers share the same location name of Complete Dental Care and are part of an expense sharing agreement partnership. Under this agreement, providers share lease costs, expenses relating to nursing and reception staff and dental equipment. The third location was not part of this agreement; instead they rented a surgery where they work from one day per week. This report relates to the provider Mrs Amanda Shaul.
Complete Dental Care is in Finchley in the London Borough of Camden. They provide private dental care and treatment for adults and children.
The practice operates from a high street property which was converted to accommodate a dental
practice. There is level access into the practice for people who use wheelchairs and those with pushchairs. The practice has good links to local transportation service including London Overground Service. There is limited car parking spacing available near the practice.
The dental team includes the principal dentist, two associate dentists and a dental hygienist. They were supported by a visiting compliance manager, two trainee dental nurses and a part time receptionist. The practice has three treatment rooms.
During the inspection we spoke with the principal dentist, one of the trainee dental nurses and the receptionist. We looked at practice policies and procedures and other records about how the service is managed.
The practice is open:
Monday from 8am to 5pm
Tuesday from 8am to 4pm
Wednesday from 8am to 4pm
Thursday from 8am to 4pm
Friday from 9am to 5pm
Saturday – by appointment only.
Outside of these hours, patients are directed to NHS 111 for emergency care and treatment.