Orpington Endoscopy Centre

Updated 15 July 2022

Orpington Endoscopy Centre is an independent health provider which provides endoscopy services. It is run by Orpington Endoscopy Solutions Limited and is based in a development with other independent healthcare providers. The service was registered with CQC in 2019 and had a registered manager in position, who had been in role since June 2021. This was the first time we had inspected the service.

The service provides care for adults from the local area and the majority of the work they did was under contract from a local commissioner and another local NHS hospital trust, the service cared for some private patients.

Updated 15 July 2022

We rated this service as good.:

• The service had enough staff to care for patients and keep them safe. Staff had training in key skills, understood how to protect patients from abuse, and managed safety well. The service controlled infection risk well. Staff assessed risks to patients, acted on them and kept good care records. They managed medicines well. The service managed safety incidents well and learned lessons from them.
• Staff provided good care and treatment and gave patients pain relief when they needed it. Managers monitored the effectiveness of the service and made sure staff were competent. Staff worked well together for the benefit of patients, supported them to make decisions about their care, and had access to good information.
• Staff treated patients with compassion and kindness, respected their privacy and dignity, took account of their individual needs, and helped them understand their conditions. They provided emotional support to patients.
• The service planned care to meet the needs of local people, took account of patients’ individual needs, and made it easy for people to give feedback. People could access the service when they needed it and did not have to wait too long for treatment.
• Leaders ran services well using reliable information systems and supported staff to develop their skills. Staff understood the service’s values, and how to apply them in their work. Staff felt respected, supported and valued. They were focused on the needs of patients receiving care. Staff were clear about their roles and accountabilities. The service engaged well with patients to plan and manage services and all staff were committed to improving services continually.

Updated 15 July 2022

We rated this service as good. See the overall summary for details.