The Grange Care Centre

On this page

• Overview
• Kindness, compassion and dignity
• Treating people as individuals
• Independence, choice and control
• Responding to people’s immediate needs
• Workforce wellbeing and enablement

The service was caring. People had good relationships with staff who were kind and who treated them respectfully. People were able to make decisions about their care and were supported to be independent. We did not assess all the quality statements within this key question. We did not identify concerns relating to these areas which we judged as being met at our last inspection.

This service scored 70 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

People told us they were well treated by kind and caring staff. Their comments included, ''They know me and all my care is done well, they are respectful and kind'', ''The care here is excellent and they come to work with smile on their faces'', ''I have a good relationship with [staff], they are honest and have empathy'' and ''The carers are wonderful, I will never forget them and what they have done for me.''

We saw staff treating people respectfully. They used their preferred names and pronouns. Staff were patient, thoughtful and responded well to different situations. When people were upset or distressed, they showed compassion and understanding.

We did not look at Treating people as individuals during this assessment. The score for this quality statement is based on the previous rating for Caring.

We saw staff offering people choices and respecting these. When people refused care or interventions, this was respected but the staff also went back to check the person and made sure their needs were met later. Staff regularly offered people a choice of drinks. People were able to make choices at mealtimes by choosing from the different options available. There were different organised activities on offer and people could join these if they wanted. Staff supported people to stay mobile by encouraging them to walk or move independently, while offering personalised support to keep them safe.

People were supported to make choices about their care. They were able to take part in a range of different organised activities. One person told us, ''There are a lot more things to do now than in the past.'' People told us they were able to chose what time they rose and went to bed. They also made choices about meals and the gender of care workers who supported them.

People's known choices and preferences were recorded in care plans. They were asked for their views and any changes they wanted to these plans. The provider employed a team of wellbeing coordinators who organised and facilitated a range of different social and leisure activities which people enjoyed.

We did not look at Responding to people’s immediate needs during this assessment. The score for this quality statement is based on the previous rating for Caring.

We did not look at Workforce wellbeing and enablement during this assessment. The score for this quality statement is based on the previous rating for Caring.