Hey Baby 4D Birmingham

Updated 14 April 2022

Hey Baby 4D Birmingham is operated by Hey Baby 4D Birmingham Ltd. The service opened on 28 March 2020. It is a franchise of Hey Baby 4D and is in Acocks Green, Birmingham, serving those in the local community.

Hey Baby 4D Birmingham provides pregnancy ultrasound services to self-funding women, from six to 40 weeks of pregnancy.

The service is available to women aged 18 years and above. All ultrasound scans performed at Hey Baby 4D Birmingham are in addition to those provided through the NHS as part of a pregnancy care pathway.

The service has had a registered manager in post since 25 February 2020. The service was registered by CQC in January 2020. The service has not been inspected previously.

Hey Baby 4D Birmingham is registered with the CQC to carry out the following regulated activities:

Diagnostic and screening procedures

Updated 14 April 2022

This was our first inspection of this service.

We rated it as good because:

• The service had enough staff to care for women and keep them safe. Staff had training in key skills, understood how to protect women from abuse, and managed safety well. The service controlled infection risk well. Staff assessed risks to women, acted on them and kept good care records. The service managed safety incidents well and learned lessons from them. Staff collected safety information and used it to improve the service.
• Staff provided good care and treatment. Managers made sure staff were competent. Staff worked well together for the benefit of women, advised them on how to lead healthier lives, supported them to make decisions about their care, and had access to good information.
• Staff treated women with compassion and kindness, respected their privacy and dignity, took account of their individual needs, and helped them understand their conditions. They provided emotional support to women, families and carers.
• The service planned care to meet the needs of local people, took account of women’s individual needs, and made it easy for people to give feedback. Although clinics were arranged depending on the availability of the sonographer, people told us they could access the service when they needed it and did not have to wait too long for their results.
• Leaders ran services well using reliable information systems and supported staff to develop their skills. Staff understood the service’s vision and values, and how to apply them in their work. Staff felt respected, supported and valued. They were focused on the needs of women receiving care. Staff were clear about their roles and accountabilities. The service engaged well with women and the community to plan and manage services and all staff were committed to improving services continually.

However,

• The provider did not always use a translation service to support them to provide accurate and complete information to women whose first language was not English.

Updated 14 April 2022

This was our first inspection of this service.

We rated it as good because:

• The service had enough staff to care for women and keep them safe. Staff had training in key skills, understood how to protect women from abuse, and managed safety well. The service controlled infection risk well. Staff assessed risks to women, acted on them and kept good care records. The service managed safety incidents well and learned lessons from them. Staff collected safety information and used it to improve the service.
• Staff provided good care and treatment. Managers made sure staff were competent. Staff worked well together for the benefit of women, advised them on how to lead healthier lives, supported them to make decisions about their care, and had access to good information.
• Staff treated women with compassion and kindness, respected their privacy and dignity, took account of their individual needs, and helped them understand their conditions. They provided emotional support to women, families and carers.
• The service planned care to meet the needs of local people, took account of women’s individual needs, and made it easy for people to give feedback. Although clinics were arranged depending on the availability of the sonographer, people told us they could access the service when they needed it and did not have to wait too long for their results.
• Leaders ran services well using reliable information systems and supported staff to develop their skills. Staff understood the service’s vision and values, and how to apply them in their work. Staff felt respected, supported and valued. They were focused on the needs of women receiving care. Staff were clear about their roles and accountabilities. The service engaged well with women and the community to plan and manage services and all staff were committed to improving services continually.

However,

• The provider did not always use a translation service to support them to provide accurate and complete information to women whose first language was not English.