We carried out a review of the data available to us about Grendon Cross Care on 6 July 2023. We have not found evidence that we need to carry out an inspection or reassess our rating at this stage.
This could change at any time if we receive new information. We will continue to monitor data about this service.
If you have concerns about Grendon Cross Care, you can give feedback on this service.
Grendon Cross Care is a domiciliary care service. People are supported in their own homes so that they can live as independently as possible. At the time of our inspection there was one person with complex needs, receiving support 24 hours a day.
CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do, we also consider any wider social care provided.
People’s experience of using this service and what we found
There were systems and processes in place to safeguard people from potential harm. Staff completed training about safeguarding and knew how to report abuse. Risks to people’s safety were assessed and strategies were put in place to reduce the risks.
There were sufficient numbers of staff to meet people's needs safely. People were supported by regular staff who knew them and their needs well, which promoted continuity of care. The provider had followed their recruitment practices to ensure people employed were suitable to work at the service and support people safely.
People’s medicines were managed safely. Staff had been trained so they could support people with their medicines if it was required. People were kept safe from the spread of infection because staff consistently followed the providers infection control procedures.
People’s needs, and choices were fully assessed before they received a care package. Staff received an induction and ongoing training that enabled them to have the skills and knowledge to provide effective care.
Where the provider took on the responsibility, people were supported to eat and drink enough to meet their dietary needs. People were supported to live healthier lives and staff helped them to access healthcare services when required. We saw the service worked closely with healthcare professionals to ensure good outcomes for people.
People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.
Staff understood people’s individual care needs and preferences and used this knowledge to provide people with person centred care.
People and their families were involved in the care planning and reviews of their care. The provider had a complaints procedure which was accessible to people using the service and was available in different formats. There had not been any complaints received at the time of our inspection, but systems were in place to address and investigate complaints.
The service had good governance systems in place to ensure all aspects of the service and people’s care were continuously assessed and monitored. A range of audits were in place to monitor the quality and safety of service provision.
Lessons were learned when things went wrong, and the provider was committed to the continuous improvement of the service.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Rating at last inspection:
This service was registered with CQC on 6 November 2019 and this is the first inspection.
Why we inspected:
This was a planned inspection following registration.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Follow up
We will continue to monitor information we receive about the service, which will help inform when we next inspect.