We carried out a review of the data available to us about Bluebird Care Wakefield and Kirklees on 6 July 2023. We have not found evidence that we need to carry out an inspection or reassess our rating at this stage.
This could change at any time if we receive new information. We will continue to monitor data about this service.
If you have concerns about Bluebird Care Wakefield and Kirklees, you can give feedback on this service.
Bluebird Care is an agency which provides personal care to people living in their own homes in Wakefield and Kirklees. At the time of inspection, the agency was providing care to 42 people.
Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do, we also consider any wider social care provided.
People’s experience of using this service and what we found
People were protected from abuse. Staff knew how to recognise and report abuse. People and relatives told us they received safe care. People received support from a regular staff team and staff were recruited safely. Staff were trained to administer medicines safely. Competency checks had been completed to ensure staff were following safe medicine practices. Staff had received training in infection control and demonstrated an understanding of what personal protective equipment (PPE) should be used when supporting people. People told us staff wore PPE whilst spending time in their homes.
There were enough staff available to meet people's needs. Staff received regular supervision and on-going training which promoted people's health, safety and welfare. Staff were focussed on the wellbeing of the people they supported. People were complimentary about the kind, caring attitude of staff. People's dignity and privacy was respected, and their independence promoted.
People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.
The service was very responsive to people's individual needs which had a positive impact on their wellbeing. Support was flexible and personalised, adjusting to people's changing needs. People were actively encouraged to be involved in the development and on-going review of their care. Staff were fully committed to improving the lives of people and worked with them to achieve their goals and aspirations.
The provider had systems and processes in place to regularly monitor the safety and quality of the service.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Rating at last inspection
This service was registered with us on 25/10/2019 and this is the first inspection.
Why we inspected
This was a planned inspection based on the length of time the service was registered and when they commenced providing a regulated activity.
Follow up
We will continue to monitor information we receive about the service until we return to visit as per our reinspection programme. If we receive any concerning information we may inspect sooner.