We carried out a review of the data available to us about Callaway Care and Support Limited on 6 July 2023. We have not found evidence that we need to carry out an inspection or reassess our rating at this stage.
This could change at any time if we receive new information. We will continue to monitor data about this service.
If you have concerns about Callaway Care and Support Limited, you can give feedback on this service.
About the service
Callaway Care and Support is a supporting living service providing personal care to two people at the time of the inspection. The service can support up to six people.
People’s experience of using this service and what we found
People who used the service were protected from abuse and lived in a safe and comfortable home. Staff received or were scheduled to attend training on safeguarding people and working with people with learning disabilities. Risk assessments were of good standard and management plans were in place to guide staff how to support people safely. Sufficient staff were deployed, and robust recruitment processes ensured that they were suitable to work with vulnerable people.
Staff spoke kindly about people they supported, and that they had people's best interest in mind. The staff took proactive action to seek the best ways of working with people to ensure the support they provided was safe, effective and enriched people's lives in and outside the service. Staff supported people to have a nutritious diet of people's choice, engage in meaningful activities, and access a health professional when needed. People were supported to have maximum choice and control of their lives, and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.
The provider had a range of quality assurance processes, including systems necessary to maintain safe environments. The registered manager ensured policies and procedures met current legislation and were up to date. Relatives told us they were asked of their views about the quality of the service.
The service was able to demonstrate how they were meeting the underpinning principles of Right support, right care, right culture
Right support: Model of care and setting maximises people’s choice, control and Independence; for example, people who used the service were consulted where and whom they want to live with. The service had a strong focus of supporting people to gain greater independence and the service sought support from external professionals to make this possible.
Right care: Care is person-centred and promotes people’s dignity, privacy and human rights. People who used the service received dignified care and support. Relatives told us that they were very happy with the care people received and that the service had a good understanding of people’s needs as well as their condition.
Right culture: Ethos, values, attitudes and behaviours of leaders and care staff ensure people using services lead confident, inclusive and empowered lives. The culture and ethos of the service is to empower people to become more independent. One care staff told us, “Our main purpose is to make people safe and that they live in a home they like and are comfortable to do whatever they want. Give people opportunities go out and engage with people with other people in the community.”
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Why we inspected
We undertook this inspection to assess that the service is applying the principles of Right support right care right culture.
Rating at last inspection and update
This service was registered with us on 27 January 2020 and this is the first inspection.
Follow up
We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.