Archived: Truepill Manchester

This service is rated as Good overall.

The provider registered in December 2020 and this was the first inspection of the service under its new registration with CQC.

The key questions are rated as:

Are services safe? – Good

Are services effective? – Good

Are services caring? – Good

Are services responsive? – Good

Are services well-led? – Good

We carried out an announced inspection at Truepill Manchester on 2 September 2021. This inspection was part of the CQC inspection programme to check whether the provider was meeting the legal requirements and regulations associated with the Health and Social Care Act 2008.

Patients register for the service on the provider’s website, select the medicines they require, complete an online consultation form which is reviewed by an appropriate clinician, and if approved, they send the medicines to the patient.

Our key findings were:

• The provider had good systems to manage risk so that safety incidents were less likely to happen. When they did happen, the provider learned from them and improved their processes.
• Patient identity checks were in place including higher level checking where the provider determined this was necessary.
• There were systems to monitor overuse or potential misuse of medicines.
• The provider reviewed the effectiveness and appropriateness of the care it provided. It ensured that care and treatment was delivered according to evidence-based guidelines.
• The provider did not prescribe high risk medicines or controlled drugs. Their prescribing was for birth control and morning after medicines in line with their regulated activity. They also prescribe for menopause treatments and for antibacterials.
• All patient data was encrypted and securely stored.
• Staff involved and treated people with compassion, kindness, dignity and respect. Patient feedback highlighted high levels of satisfaction.
• Patients could access care and treatment from the provider within an appropriate timescale for their needs.
• Information about the provider and how to raise concerns was available.
• There was a strong focus on innovation, continuous learning and improvement at all levels of the organisation.

Dr Rosie Benneyworth BM BS BMedSci MRCGP
Chief Inspector of Primary Medical Services and Integrated Care