K J Divine Care Ltd Also known as Main Office

Updated 5 August 2021

The inspection

We carried out this inspection under Section 60 of the Health and Social Care Act 2008 (the Act) as part of our regulatory functions. We checked whether the provider was meeting the legal requirements and regulations associated with the Act. We looked at the overall quality of the service and provided a rating for the service under the Care Act 2014.

Inspection team

The inspection was carried out by one inspector.

Service and service type

This service is a domiciliary care agency. It provides personal care to people living in their own houses and flats.

The service had a manager registered with the Care Quality Commission. This means that they and the provider are legally responsible for how the service is run and for the quality and safety of the care provided.

Notice of inspection

We gave the service two working days’ notice of the inspection. This was because it is a small service and we needed to be sure that the provider or registered manager would be in the office to support the inspection.

Inspection activity started on 29 June and ended on 2 July 2021. We visited the office location on 29 June. We made phone calls to people on 2 July 2021.

What we did before the inspection

Before the inspection we looked at information we held about the service. This information included the last inspection report, feedback we had received about the service and any statutory notifications that the provider had sent to the CQC. Statutory notifications include information about important events which the provider is required to send us by law. We used the information the provider sent us in the provider information return. This is information providers are required to send us with key information about their service, what they do well, and improvements they plan to make. This information helps support our inspections. We used all this information to plan our inspection.

During the inspection

We spoke with the registered manager and nominated individual. The nominated individual is responsible for supervising the management of the service on behalf of the provider. Following the visit to the office, we spoke with three care staff, three people using the service, one relative, and received written feedback from one social care professional.

We reviewed a range of records which related to people's individual care and the running of the service. These records included three people's care files, three staff records, policies, medicine administration records and a range of records relating to the management and quality monitoring of the service.

After the inspection

We continued to seek clarification from the registered manager to validate evidence found. The registered manager was responsive in providing us with information and documentation to do with the management and running of the service.

Updated 5 August 2021

About the service

KJD Care is a domiciliary care agency registered to provide personal care to people in their own homes. At the time of this inspection, three people were receiving assistance with their personal care. The Care Quality Commission (CQC) only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do, we also consider any wider social care provided.

People’s experience of using this service and what we found

People told us they were treated with respect and dignity, and their care was personalised. They told us staff listened to them and understood and supported their individual needs, interests and preferences.

Systems were in place to protect people from abuse. These included safeguarding policies and training for staff. Personalised risk assessments helped keep people safe and supported their independence. Appropriate infection control practices were in place.

Staff participated in the regular COVID-19 testing and vaccination programme.

When people needed support with their medicines, this was provided by staff whose competency to administer medicines had been assessed.

The provider ensured that there were enough suitably skilled staff to provide people with the care and support they needed and wanted. People spoke highly about the care and support they received from staff. They told us they received care from regular care staff who were punctual and stayed for the duration of their visit. Appropriate recruitment processes helped ensure only suitable staff were employed to provide care and support to people using the service.

People were supported to have maximum choice and control of their lives. Staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

There were quality assurance systems in place that monitored the service provided to people. These included obtaining feedback from people about the quality of the service they received. Improvements to the service were made when needed.

People spoke positively about the service provided by the care agency, and told us they felt it was well run, and they would recommend it.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Rating at last inspection

This service was registered with us on 23/12/2019 and this is the first inspection.

Why we inspected

This was a planned comprehensive inspection to review the key questions, Safe, Effective, Caring, Responsive and Well-led and rate this service.

Follow up

We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.