Eastlands Medical Practice

Updated 17 December 2019

Updated 17 December 2019

We carried out an announced comprehensive inspection at Eastlands Medical Practice on 5 November 2019 as part of our inspection programme.

We decided to undertake an inspection of this new service. This inspection looked at the following key questions, safe, effective, caring, responsive and well led.

We based our judgement of the quality of care at this service on a combination of:

• what we found when we inspected
• information from our ongoing monitoring of data about services and
• information from the provider, patients, the public and other organisations.

We have rated this practice as good overall and good for all population groups.

We found that:

• The practice provided care in a way that kept patients safe and protected them from avoidable harm.
• The practice had increased their clinical GP capacity, by taking on a newly appointed GP partner.
• Patients received effective care and treatment that met their needs.
• Staff dealt with patients with kindness and respect and involved them in decisions about their care.
• The practice organised and delivered services to meet patients’ needs. Patients could access care and treatment in a timely way.
• The way the practice was led and managed promoted the delivery of high-quality, person-centre care.

The areas where the provider should make improvement are:

• Improve the format and structure of the clinical audit process.
• Review staff immunisation status of clinical staff for Hepatitis B booster.
• All nursing staff completed level three safeguarding training.
• All staff complete sepsis training.

Details of our findings and the evidence supporting our ratings are set out in the evidence tables.

Dr Rosie Benneyworth BM BS BMedSci MRCGP

Chief Inspector of Primary Medical Services and Integrated Care

Updated 17 December 2019

Updated 17 December 2019

Updated 17 December 2019

Updated 17 December 2019

Updated 17 December 2019

Updated 17 December 2019