Archived: Primrose Gardens

Primrose Gardens is an extra care service providing personal care to people living in their own flats. People had access to a range of communal areas inside the property and gardens outside. The service is based close to the centre of Chorley. There are 65 accessible flats. At the time of this inspection there were 17 people who received a regulated activity.

People’s experience of using this service and what we found

People were supported to be safe by staff who understood how to recognise and respond to risks including safeguarding concerns. People told us they felt safe and well cared for.

People had been involved in their care plans and were encouraged to maintain their independence. People were supported by staff who were trained and supervised.

People told us they felt staff treated them with kindness and respected their homes. One person felt some staff did not always communicate with them how they preferred, we have fed this back for the registered manager to address.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

We expect health and social care providers to guarantee autistic people and people with a learning disability the choices, dignity, independence and good access to local communities that most people take for granted. Right Support, right care, right culture is the statutory guidance which supports CQC to make assessments and judgements about services providing support to people with a learning disability and/or autistic people.

This service was able to demonstrate how they were meeting the underpinning principles of Right support, right care, right culture. Specific assessments and care plans had been developed which maximised people's involvement and promoted inclusion.

The service was well managed, the provider had policies and procedures in place which helped ensure the registered manager had good oversight of quality issues. People found the staff and registered manager approachable, however, one person felt they did not always get a response. We have fed this back to the registered manager to address.

Rating at last inspection

This service was registered with us on 11 October 2019 and this is the first inspection.

Why we inspected

The inspection was prompted in part due to concerns received about staffing levels and skills. A decision was made for us to inspect and examine those risks.

Follow up

We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.