Orcadia

Orcadia is a residential care home providing accommodation and personal care to 9 people at the time of the inspection. The service can support up to 9 people. Orcadia is a detached, adapted building set over three floors.

People’s experience of using this service and what we found

We expect health and social care providers to guarantee people with a learning disability and autistic people respect, equality, dignity, choices and independence and good access to local communities that most people take for granted. 'Right support, right care, right culture' is the guidance CQC follows to make assessments and judgements about services supporting people with a learning disability and autistic people and providers must have regard to it.

Right Support

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice. People were able to exercise their choices regarding independence, activities, and day to day decisions. People were supported to achieve meaningful outcomes and advocacy was available to those who needed it. Staff supported people to maintain and improve their independence and relatives and health and social care professionals were actively involved in this process.

Right Care

There was an established staff team who understood the wants, needs and wishes of the people they supported well. People received person-centred care where staff respected and promoted people’s rights and choices. Relatives and professionals praised the staff approach which was described as, “Brilliant” and, “Amazing.” Staff understood the importance of providing care and support which promoted people’s dignity and privacy, and this was observed during the inspection.

Right Culture

The registered manager had instilled a positive and open culture at the service, which placed people at the centre of their care. Relatives and professionals praised the open and transparent attitude which was embedded in the service. Staff felt valued, listened to and were actively engaged in giving feedback to improve the service. Communication between the service and people’s families was effective and relatives praised the positive atmosphere at the service.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Rating at last inspection and update

The last rating for the service under the previous provider was good, published on 19 Jan 2018.

Why we inspected

This inspection was prompted by a review of the information we held about this service.

We looked at infection prevention and control measures under the Safe key question. We look at this in all care home inspections even if no concerns or risks have been identified. This is to provide assurance that the service can respond to COVID-19 and other infection outbreaks effectively.

Follow up

We will continue to monitor information we receive about the service, which will help inform when we next inspect.