Mayfair Homecare - Farnborough

Mayfair Homecare - Farnborough is a domiciliary care service providing care and support to people in their own homes. The service can provide support to older and younger adults, people living with dementia, people with a physical disability, people with a sensory impairment, or mental health diagnosis and people with a learning disability or autism. On the day of the site visit there were 49 people using the service.

Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do we also consider any wider social care provided.

People’s experience of using this service and what we found

People and relatives were positive about the service provided. Their feedback included, “I think they are very good actually,” “I am very satisfied with it and get on well with all of them“ and “On the whole very good.”

We expect health and social care providers to guarantee people with a learning disability and autistic people respect, equality, dignity, choices and independence and good access to local communities that most people take for granted. ‘Right support, right care, right culture’ is the guidance CQC follows to make assessments and judgements about services supporting people with a learning disability and autistic people and providers must have regard to it. The service was providing personal care to 1 person who had a learning disability.

People’s needs and choices about their care were assessed and the delivery of their care reflected national guidance and legislation. Staff had the required skills, knowledge and experience to provide people’s care effectively. Staff ensured people were supported to have enough to eat and drink. Staff worked together both as a team and across organisations to ensure people’s needs were identified and met. Staff were provided with relevant information to enable them to identify when people might be unwell and to identify when they might need healthcare support.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

People were treated by staff with kindness, respect and compassion. Staff supported people to express their views and to be involved in decisions about their care where possible. People’s privacy, dignity and independence were respected and promoted by staff.

People received personalised care, planned with them which was responsive to their needs. People knew how to give feedback and felt able to raise any issues. Staff were able to support people at the end of their life where required in conjunction with health care professionals.

People reported the service was well-led. There was a positive culture focused on achieving good outcomes for people. There was a robust governance framework and responsibilities and requirements were understood. Processes were in place to seek people and staff’s views about the service. The provider had processes to monitor the quality of the service and to identify areas for improvement. Staff worked transparently and collaboratively with external stakeholders and agencies to plan and deliver people’s care.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Rating at last inspection

The service was previously inspected following a change in provider (published 24 December 2021).

Why we inspected

This focused inspection was prompted by a review of the information we held about this service and to provide a rating under the new provider in all domains following their registration. For the key question of safe which was not inspected, we used the rating awarded at the last inspection to calculate the overall rating.

You can read the report from our last inspection, by selecting the ‘all reports’ link for Mayfair Homecare - Farnborough on our website at www.cqc.org.uk.

Follow up

We will continue to monitor information we receive about the service, which will help inform when we next inspect.

Mayfair Homecare - Farnborough is a domiciliary care service providing care and support to people in their own homes. Not everyone who used the service received personal care. The Care Quality Commission only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do we also consider any wider social care provided. At the time of inspection, 38 people were receiving support with personal care.

People’s experience of using this service and what we found

People received good care from a service which had improved since the previous inspection.

People received their medicines as prescribed, from staff who were trained and had their competence assessed. Staff arrived on time and stayed the right amount of time. People were happy with the staff who visited them and told us they felt safe with them.

The provider had policies and procedures in place designed to protect people from the risk of harm and abuse. Risk assessments were in place which identified where people were at risk. Risk assessments considered people’s healthcare needs and the environment they lived in.

We were assured that the provider was using personal protective equipment effectively and safely.

The registered manager had systems in place to identify where things could have been done differently, when things went wrong. They also ensured they continued to learn and improve the service. There was a positive culture which empowered people and staff, which in turn had improved the service since the last inspection.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Rating at last inspection and update

The last rating for this service was requires improvement (published 18 May 2019).

At this inspection we found improvements had been made and the provider was no longer in breach of regulation.

Why we inspected

This was a planned inspection based on the previous rating. We looked at the key questions of safe and well-led.

We reviewed the information we held about the service. No areas of concern were identified in the other key questions. We therefore did not inspect them. Ratings from previous comprehensive inspections for those key questions were used in calculating the overall rating at this inspection.

The overall rating for the service has changed from requires improvement to good. This is based on the findings at this inspection.

You can read the report from our last comprehensive inspection, by selecting the ‘all reports’ link for Mayfair Homecare – Farnborough on our website at www.cqc.org.uk.

Follow up

We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.