We carried out a review of the data available to us about Care Carers on 6 July 2023. We have not found evidence that we need to carry out an inspection or reassess our rating at this stage.
This could change at any time if we receive new information. We will continue to monitor data about this service.
If you have concerns about Care Carers, you can give feedback on this service.
Care Carers is a domiciliary care service. The service provides personal care to people living in their own homes. At the time of the inspection five people were receiving personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do, we also consider any wider social care provided.
People’s experience of using this service and what we found
Risks to people, such as those relating to the care they received, were suitably managed. The provider checked staff were suitable to work with people through recruitment checks. There were enough staff to support people safely and staff timekeeping was good. Staff received training in infection control practices, including the safe use of personal protective equipment (PPE) to reduce the risk of COVID-19 transmission, and followed best practice. Staff supported people with their medicines safely and the registered manager had good oversight of this.
Staff received a suitable induction, being trained directly by the registered manager with ongoing training and support on how to meet people’s needs. People were supported to maintain their health and staff were trained to check people’s pressure areas daily where appropriate. People received food and drink of their choice. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.
People and their relatives were very positive about the staff who supported them and developed good relationships with them. People received consistency of care from a small number of staff who knew them well. Staff treated people with dignity and respect. People were involved in their care and their care plans were based on their individual needs and preferences. The provider had a suitable complaints policy and people were encouraged to raise any concerns or complaints.
A registered manager was in post who understood their role and responsibilities well, as did staff. Staff felt well supported by the management team. People and staff told us the service was well-led and the provider engaged well with them. The registered manager had good oversight of the service and carried out a range of checks to ensure people received a good standard of care.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk.
Rating at last inspection
This service was inspected 30 October 2020 and we looked at the key questions good and well-led which were both rated good. This was the first comprehensive inspection since the service registered with us.
Why we inspected
This inspection was prompted because the service had not received a comprehensive inspection since they registered with us in September 2019.
Follow up
We will continue to monitor intelligence we receive about the service until we return to visit as per our re-inspection programme. If any concerning information is received, we may inspect sooner.
Care Carers is a domiciliary care service. The service provides personal care to people living in their own homes. At the time of the inspection three people were using the service.
CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do, we also consider any wider social care provided. At the time of the inspection all people were receiving personal care.
People’s experience of using this service and what we found
Systems were in place to safeguard people from abuse, including training for staff and having suitable safeguarding and whistleblowing policies. People felt safe with the staff who supported them. The provider assessed risks relating to people’s care and staff understood how to reduce the risks.
The provider checked staff were suitable before they cared for people through checks of their employment history and any criminal records and health checks. People received consistency of care from staff who knew them well and there were enough staff to care for people safely.
Staff administered medicines safely and the provider trained staff to understand their responsibilities in relation to this.
People were involved in the planning of their care and the provider regularly asked them for feedback on the service they received. People felt listened to and their views were acted upon.
Staff understood infection control requirements and worked in a safe way to limit the spread of infections such as COVID-19. Personal Protective Equipment (PPE) was appropriately used and staff followed infection control procedures.
People, relatives and staff were consulted with and listened to. All had confidence in the registered manager and found the service was well-led. The registered manager had good oversight of the service to ensure people received good care. People confirmed they received good care and were very happy with the service.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Rating at the last inspection and update
This was our first inspection of this service since it registered with us in September 2019.
Why we inspected
This was a planned inspection based on the date the service was registered.
Follow up
We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.