Background to this inspection
Updated
11 October 2021
Medserena Upright MRI Centre is registered to provide diagnostic and screening procedures. The service provides open and upright Magnetic Resonance Imaging (MRI) facilities for adults and young people over the age of 12 years. It is owned and managed by Medserena Upright MRI Limited and there is a registered manager in place.
We last inspected this service on 27 February 2019 where we made seven requirement notices because of breaches to the essential standards of quality and safety. They related to the environment, equipment, safe administration of medicines, governance and leadership.
This inspection focused on the key questions of is it safe and is it well led. This was because these were the areas where we had previously found concerns. At this inspection we found all of the requirement notices had been met.
Updated
11 October 2021
Our rating of this location improved. We rated it as good because:
- The service had enough staff to care for patients and keep them safe. Staff had training in key skills, understood how to protect patients from abuse, and managed safety well. The service controlled infection risk well. Staff assessed risks to patients, acted on them and kept good care records. They managed medicines well. The service managed safety incidents well and learned lessons from them. Staff collected safety information and used it to improve the service.
- Leaders ran services well using reliable information systems and supported staff to develop their skills. Staff understood the service’s vision and values, and how to apply them in their work. Staff felt respected, supported and valued. They were focused on the needs of patients receiving care. Staff were clear about their roles and accountabilities. The service engaged well with patients and the community to plan and manage services and all staff were committed to improving services continually.
However:
- The call alarm in the patient toilet had been relocated since the last inspection and was now within easy reach from the toilet. However, it was a push-button call alarm and it was not obvious it was for emergency use. This was also the case in the patient changing rooms and the MRI suite. Since the inspection the service had demonstrated changes and signage now made it clear the push buttons were for emergency use.
- All staff including administrative staff had been made aware of their roles in the case of a medical emergency such as cardiac arrest and knew how to turn the magnet off. However, a radiographer occasionally worked without a second radiographer or radiologist, and there was a lack of all staff scenario training for when a patient was in distress.