Archived: Transform Hospital Group Birmingham

This service is rated as Good overall.

The key questions are rated as:

Are services safe? – Good

Are services effective? – Good

Are services caring? – Good

Are services responsive? – Good

Are services well-led? – Good

We carried out an announced comprehensive inspection at Transform Hospital Group Birmingham as part of our inspection programme and to provide a rating for the service.

Transform Hospital Group Limited operates from nine clinics across England which are used for initial consultations between patients and surgeons as well as post-operative care. The provider has two independent (private) hospitals located at Bromsgrove and Manchester. Normally patients are able to choose from one of the two hospital where they would like to have their surgical procedure.

This service is registered with CQC under the Health and Social Care Act 2008 in respect of some, but not all, of the services it provides. There are some exemptions from regulation by CQC which relate to particular types of regulated activities and services and these are set out in Schedule 1 and Schedule 2 of The Health and Social Care Act 2008 (Regulated Activities) Regulations 2014. Transform Hospital Group Birmingham provides a range of non-surgical cosmetic interventions which are not within CQC scope of registration. Therefore, we did not inspect or report on these services.

Our key findings were:

• The service provided care in a way that kept patients safe.
• There were effective systems in place to protect patients from avoidable harm.
• Policies and procedures were in place to support the delivery of safe services.
• The premises and equipment were well maintained and appropriate risk assessments were undertaken to ensure the safety of patients and staff.
• The practice had systems and processes in place to minimise the risk of infection and had put in place additional measures during COVID-19 pandemic.
• Appropriate checks were undertaken when recruiting new staff.
• Staff received appropriate training and competency checks.
• There were systems in place for identifying, acting and learning from incidents and complaints to support service improvement.
• Patient received appropriate support in relation to their chosen treatment.
• Staff treated patients with compassion, kindness, dignity and respect.
• There was strong local leadership supported by the wider governance arrangements of the organisation.

The areas where the provider should make improvements are:

• Provide safeguarding training at an appropriate level in line with national guidance for nursing staff.
• Improve complaints process to ensure patients receive more timely responses in line with organisational policy.

Dr Rosie Benneyworth BM BS BMedSci MRCGP
Chief Inspector of Primary Medical Services and Integrated Care