Archived: Lifeboat Quay Medical Centre Also known as Carlisle House

We carried out an announced comprehensive inspection at Lifeboat Quay Medical Centre on 18 August 2022. Overall, the practice is rated as good.

Safe - good

Effective - good

Caring - good

Responsive - good

Well-led - good

Lifeboat Quay Medical Centre was registered with the Care Quality Commission (CQC) on 2 September 2019 and this is the first inspection since registration.

Why we carried out this inspection

We carried out this inspection in line with our inspection priorities.

How we carried out the inspection

This inspection was carried out in a way which enabled us to spend a minimum amount of time on site.

This included:

• Conducting staff interviews using video conferencing.
• Completing clinical searches on the practice’s patient records system (this was with consent from the provider and in line with all data protection and information governance requirements).
• Reviewing patient records to identify issues and clarify actions taken by the provider.
• Requesting evidence from the provider.
• A short site visit.
• Staff questionnaires

Our findings

We based our judgement of the quality of care at this service on a combination of:

• what we found when we inspected
• information from our ongoing monitoring of data about services and
• information from the provider, patients, the public and other organisations.

We found that:

• The practice provided care in a way that kept patients safe and protected them from avoidable harm.
• Patients received effective care and treatment that met their needs.
• Staff dealt with patients with kindness and respect and involved them in decisions about their care.
• Patients could access care and treatment in a timely way.
• Staff had completed training relevant to their role.
• There was a clear leadership structure and staff felt supported. The practice proactively sought feedback from patients and staff, which was acted upon.
• The way the practice was led and managed promoted the delivery of high-quality, person-centre care.

Whilst we found no breaches of regulations, the provider should:

• The provider should take action to make sure safety alerts are acted on promptly.
• Continue to reduce the number of patients with long-term conditions who are overdue appropriate monitoring.
• Continue to increase the uptake of cervical screening.
• Establish formilised supervision processes for staff working in advanced roles.

Details of our findings and the evidence supporting our ratings are set out in the evidence tables.

Dr Sean O’Kelly BSc MB ChB MSc DCH FRCA

Chief Inspector of Hospitals and Interim Chief Inspector of Primary Medical Services