Aesthetic Plastic Surgery Ltd

Updated 27 May 2022

Aesthetic Plastic Surgery Ltd is an independent provider of medical services. The service provides a range of plastic surgery procedures. It also provides a number of surgical and non-surgical aesthetic procedures, some that are not regulated by the Care Quality Commission (CQC), but some services that are, including thread lifts. This report references only those services that are regulated by CQC, and those surgical procedures that are carried out at the registered location. Surgical procedures under sedation that are undertaken at separate hospital premises are not covered in this report, although any consultations carried out prior to such procedures are rated here.

Aesthetic Plastic Surgery Ltd is based at Aveling House, 1b Upper Wimpole Street, London, W1G 6AB, in the London borough of Westminster. The service is for private fee-paying patients only, the service does not see NHS patients.

The provider is registered with the CQC to deliver the regulated activities of surgical procedures and treatment of disease, disorder or injury.

The provider primarily provides services to patients within the borough of Westminster, and the surrounding areas. The service is self-contained within a single premises, with all patients checking in at reception. The service has a number of clinical rooms, but the majority of CQC regulated activities take place in two clinical rooms on site.

The service operates on Monday to Friday from 9pm until 6pm. It is open on some Saturday’s dependant on demand. The service does not formally provide a service outside of these hours. Regulated clinical activities at the site are carried out by two consultant plastic surgeons, supported by a practice nurse. The service employs a service manager and a team of six reception and other administrative staff who oversee appointments and administration for all service users and patients.

To get to the heart of patients’ experiences of care and treatment, we always ask the following five questions:

• Is it safe?
• Is it effective?
• Is it caring?
• Is it responsive to people’s needs?
• Is it well-led?

These questions therefore formed the framework for the areas we looked at during the inspection.

Updated 27 May 2022

This service is rated as Good overall.

The key questions are rated as:

Are services safe? – Good

Are services effective? – Good

Are services caring? – Good

Are services responsive? – Good

Are services well-led? – Good

We carried out an announced comprehensive inspection of Aesthetic Plastic Surgery Ltd on 11 May 2022. This was the first CQC inspection of this location under the current CQC inspection methodology.

The registered manager is a Director of the company, who is also the clinical lead. A registered manager is a person who is registered with the Care Quality Commission to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run.

Our key findings were:

• The service provided care in a way that kept patients safe and protected them from avoidable harm.
• Patients received effective care and treatment that met their needs.
• Staff dealt with patients with kindness and respect and involved them in decisions about their care.
• The service organised and delivered services to meet patients’ needs. Patients could access care and treatment in a timely way.
• The way the service was led and managed promoted the delivery of high-quality, person-centre care.

The service should:

• Consider formalise recording of identity checks on patients’ clinical record.
• Implement an outcome-based audit programme to support clinical improvement.
• Review the recording mechanism where clinical alerts have been reviewed by clinicians at the service.

Dr Rosie Benneyworth BM BS BMedSci MRCGP
Chief Inspector of Primary Medical Services and Integrated Care