Our current view of the service
Updated
30 April 2024
We carried out this announced on-site assessment on 21 February 2025.
We found the practice had met regulations.
Recruitment procedures reflected current legislation and there was effective leadership and a culture of continuous improvement.
Patients were treated with dignity and respect and at the time of our assessment, could access care, support and treatment when required.
Patients’ care and treatment was provided in line with current guidance and infection control procedures were in place.
The practice had systems to manage risks.
The practice is in the London Borough of Richmond upon Thames and provides private dental care and treatment for adults and children.
A portable ramp was available to allow wheelchair users to access the practice and car parking spaces, including dedicated parking for disabled people, were available near the practice.
The practice had 2 treatment rooms. During the assessment we spoke with the principal dentist, 1 trainee dental nurse and 1 receptionist.
People's experience of the service
Updated
30 April 2024
Two weeks before our on-site assessment, we asked the practice to encourage patients to share their views of the service with us. We received feedback from 7 patients. On the day of our assessment, we spoke with and saw feedback from a further 3 patients. Patient feedback provided a positive view of the dental team and care provided by the practice.
Comments included: “Always a professional service with recommendations of what to do between visits”; “The practice is clean and pleasant, with very kind staff”; “This dental practice always accommodates our schedules and varying needs”.
Patients commented positively about the standards of cleanliness.
They told us they were able to book appointments within an acceptable timescale for their needs and that they had enough time during their appointment without feeling rushed.
Patients said they were given clear information to help them make an informed choice about their treatment and any associated costs. They were involved in decisions about their care.
When they were prescribed medicines, patients felt that sufficient information was given.
The practice shared patient feedback with the team. We were told this was reviewed and where suggestions had been made, appropriate action would be taken.