We carried out a review of the data available to us about MyCare Services on 6 July 2023. We have not found evidence that we need to carry out an inspection or reassess our rating at this stage.
This could change at any time if we receive new information. We will continue to monitor data about this service.
If you have concerns about MyCare Services, you can give feedback on this service.
The Studio is a domiciliary care service providing personal care to 14 people mostly aged 65 and over at the time of the inspection.
Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do we also consider any wider social care provided.
People’s experience of using this service and what we found
People told us they received good care and staff were kind and considerate. They also confirmed they felt safe with the care staff.
The provider had policies and procedures for dealing with safeguarding and whistle blowing concerns. Staff knew how to raise concerns and were confident to do so.
Care staff were consistent and reliable and new staff were recruited safely. People received their medicines when they were due and staff followed good IPC practices.
People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.
Staff were supported and accessed the training they needed. Staff supported people to have enough to eat and drink and to access health services when required.
People gave positive feedback about the service but knew how to complain if required.
People had detailed care plans which described how they wanted to be cared for. These were reviewed regularly to keep them up to date.
The provider prioritised people’s needs. There were opportunities for people, relatives and staff to provide feedback. The provider had improved the quality assurance processes to ensure they were more effective in identifying issues.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Rating at last inspection
This service has changed provider. This service was registered with us on 29 July 2020 and this is the first inspection. The last rating for the service under the previous provider was requires improvement published on 7 November 2018.
Why we inspected
This was a planned inspection to assess the standard of care delivered by the service and award a rating.
Follow up
We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.