We carried out a review of the data available to us about Springwell on 6 July 2023. We have not found evidence that we need to carry out an inspection or reassess our rating at this stage.
This could change at any time if we receive new information. We will continue to monitor data about this service.
If you have concerns about Springwell, you can give feedback on this service.
Springwell is a 'supported living' service which provides personal care for one person within their own home. The person has their own tenancy for a house which has a designated bedroom for staff to use when providing 24-hour support.
People’s experience of using this service and what we found
The person was very happy with the service and support they received. They were supported by a dedicated staff team who knew them very well. Staff interacted in a very positive manner with the person and demonstrated warm, friendly relationships.
Systems were in place to keep the person safe. Staff safeguarded the person from abuse, where possible. Risks to the person’s health, safety and well-being were managed and included positive risk taking. There was an established dedicated staff team in place to support the person to meet their needs and safe recruitment processes were in place. Medicines were safely managed. The registered manager reviewed accidents and incidents to identify any trends or lessons learnt.
The person’s needs were assessed before they received support. Staff received regular training and were supported through regular supervisions and annual appraisals. Staff supported the person with their nutritional needs and to access a range of health care professionals. The person was supported to have maximum choice and control of their life, and staff supported them in the least restrictive way possible. The policies and systems in the service supported this practice.
Staff supported the person in a respectful, dignified manner. The person was encouraged to maintain their independence.
The person received person-centred care. Care plans detailed how they wanted to be supported by staff with different tasks as well as their choices, preferences and decisions in relation to their care. The person enjoyed a wide range of fun activities with staff support including cooking, exercise, gardening and DIY projects. The provider had a complaints procedure in place and the person felt comfortable raising any concerns with staff.
The person was very happy with the service and staff. The registered manager promoted an open and honest culture and was approachable. The provider had an effective quality assurance process in place which included regular audits and checks to ensure the person was receiving a consistent good level of support. The person was regularly consulted about the quality of the service through surveys, reviews and discussions. Staff were involved in the ongoing development and improvement of the service through regular communication and meetings.
We expect health and social care providers to guarantee autistic people and people with a learning disability the choices, dignity, independence and good access to local communities that most people take for granted. Right Support, right care, right culture is the statutory guidance which supports CQC to make assessments and judgements about services providing support to people with a learning disability and/or autistic people.
The service was able to demonstrate how they were meeting the underpinning principles of Right support, right care, right culture. Staff provided choices to people and asked regularly what they wanted to achieve. People were the decision-makers in their care and worked with staff to create personalised care plans which met their needs. The staff team were invested in the people they supported and put them at the heart of everything they did.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Rating at last inspection
This service was registered with us on 6 August 2019 and this is the first inspection. The last rating for the service at the previous premises was requires improvement, published on 19 March 2019.
Why we inspected
This was a planned inspection based on the date of registration.
Follow up
We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.