• Care Home
  • Care home

Fairways Residential Care Home

Overall: Good read more about inspection ratings

2 Owls Road, Bournemouth, BH5 1AA (01202) 924813

Provided and run by:
Tricuro Ltd

Important: The provider of this service changed. See old profile

Latest inspection summary

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Background to this inspection

Updated 17 March 2023

The inspection

We carried out this inspection under Section 60 of the Health and Social Care Act 2008 (the Act) as part of our regulatory functions. We checked whether the provider was meeting the legal requirements and regulations associated with the Act. We looked at the overall quality of the service and provided a rating for the service under the Health and Social Care Act 2008.

As part of this inspection we looked at the infection control and prevention measures in place. This was conducted so we can understand the preparedness of the service in preventing or managing an infection outbreak, and to identify good practice we can share with other services.

Inspection team

The inspection was carried out by 1 inspector and an Expert by Experience. An Expert by Experience is a person who has personal experience of using or caring for someone who uses this type of care service.

Service and service type

Fairways Residential Care Home is a ‘care home’. People in care homes receive accommodation and nursing and/or personal care as a single package under one contractual agreement dependent on their registration with us. Fairways is a care home without nursing care. CQC regulates both the premises and the care provided, and both were looked at during this inspection.

Registered Manager

This provider is required to have a registered manager to oversee the delivery of regulated activities at this location. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Registered managers and providers are legally responsible for how the service is run, for the quality and safety of the care provided and compliance with regulations.

At the time of our inspection there was a registered manager in post.

Notice of inspection

This inspection was unannounced.

What we did before the inspection

We reviewed information we had received about the service since the last inspection. We sought feedback from the local authority and professionals who work with the service. We used the information the provider sent us in the provider information return (PIR). This is information providers are required to send us annually with key information about their service, what they do well, and improvements they plan to make. We used all this information to plan our inspection.

During the inspection

We spoke with 9 people who used the service about their experience of the care provided. We spoke with 8 members of staff including the quality assurance lead, registered manager, deputy manager, senior care workers, and care workers.

We reviewed a range of records. This included 3 people’s care records and medication records. We looked at 2 staff files in relation to recruitment and a variety of records relating to the management of the service.

Overall inspection

Good

Updated 17 March 2023

About the service

Fairways is a residential care home providing personal care to up to 70 people. The home provides support to older people, some of whom are living with dementia. At the time of our inspection there were 25 people using the service. A large part of the building was unoccupied awaiting refurbishment.

People’s experience of using this service and what we found

Improvements had been made at Fairways since our last inspection. The team was consistently led from a registered manager and environmental risk assessments had been completed. People felt safe and were supported by staff trained to recognise abuse or poor practice and understood their role in reporting concerns. People had their risks assessed, monitored and reviewed. Staff knew people well and understood the actions needed to minimise risks whilst respecting people’s rights and freedoms. People had their medicines administered safely. Staff followed best practice infection, prevention and control guidance. Staffing levels met people’s needs. Recruitment practices ensured suitable staff were employed.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

The management team were open and transparent and encouraged staff to share ideas and participate in the development of the service. Quality assurance systems were robust and effective at driving improvements. Staff were clear about their roles and described communication and teamwork as good.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk.

Rating at last inspection

The last rating for this service was requires improvement (4 June 2021).

Why we inspected

This inspection was prompted by a review of the information we held about this service.

We looked at infection prevention and control measures under the Safe key question. We look at this in all care home inspections even if no concerns or risks have been identified. This is to provide assurance that the service can respond to COVID-19 and other infection outbreaks effectively.

You can read the report from our last comprehensive inspection, by selecting the ‘all reports’ link for Fairways Residential Care Home on our website at www.cqc.org.uk.

Follow up

We will continue to monitor information we receive about the service, which will help inform when we next inspect.