- Dentist
St Johns Dental Practice
Report from 6 November 2024 assessment
Contents
Judgements
Our view of the service
We carried out this off-site, announced assessment on 26 November 2024. Where we carry out an off-site assessment, we undertake a detailed review of the practice risk assessments, policies, staff records and other relevant documents. We gather feedback from patients, staff and stakeholders (where relevant). We carry out a remote visual assessment of the premises and have discussions with staff. We found the practice had met regulations. Recruitment procedures reflected current legislation and there was effective leadership and a culture of continuous improvement. Patients were treated with dignity and respect and at the time of our assessment, could access care, support and treatment when required. Patients’ care and treatment was provided in line with current guidance and infection control procedures were in place. The practice had systems to manage risks. St Johns Dental Practice is part of Rodericks Dental Partners, a dental group provider. The practice is in Dorchester and provides NHS and private dental care and treatment for adults and children. There was step free access to the practice and car parking spaces were available near the practice. The practice had 4 treatment rooms. During the assessment we spoke with 2 dentists, 1 dental nurse, the practice manager and the compliance manager. The team was supported during the assessment by the head of clinical compliance.
People's experience of this service
Two weeks before our onsite assessment, we asked the practice to encourage patients to share their views of the service with us. Patient feedback provided a positive view of the dental team and care provided by the practice. Patients commented positively about the standards of cleanliness. Patients felt able to book appointments within an acceptable timescale for their needs and said they had enough time during their appointment without feeling rushed. Patients told us they were given clear information to help them make an informed choice about their treatment and any associated costs. They were involved in decisions about their care. Patients told us that when they were prescribed medicines, sufficient information was given. The practice shared patient feedback with the team. We were told this was reviewed and where suggestions had been made, appropriate action would be taken.