Croft House Dental Surgery

Updated 7 August 2024

We carried out this announced on-site assessment on 11 November 2024. We found the practice had met regulations. Recruitment procedures reflected current legislation and there was effective leadership and a culture of continuous improvement. Patients were treated with dignity and respect and at the time of our assessment, could access care, support and treatment when required. Patients’ care and treatment was provided in line with current guidance and infection control procedures were in place. The practice had systems to manage risks. Croft House Dental Surgery is in Maltby, Rotherham and provides NHS and private dental care and treatment for adults and children. There was step free access to the practice and car parking spaces were available near the practice. The practice had 3 treatment rooms. The service currently has 12 members of staff. During the assessment we spoke with 2 dentists, 3 dental nurses and 1 receptionist.

Updated 7 August 2024

Two weeks before our onsite assessment, we asked the practice to encourage patients to share their views of the service with us. We received feedback from 6 patients. On the day of our assessment, we received feedback from a further 5 patients. Patient feedback provided a positive view of the dental team and care provided by the practice. Comments included, “lovely friendly staff put me at ease”, “Confident I will get a very high standard of treatment”, “Staff let me know what was happening every step of the way”, “Staff gave me some great advice on oral care” and “Excellent advice and explanation of treatment and options”. Patients commented positively about the standards of cleanliness. Patients felt able to book appointments within an acceptable timescale for their needs and said they had enough time during their appointment without feeling rushed. Patients told us they were given clear information to help them make an informed choice about their treatment and any associated costs. They were involved in decisions about their care. Patients told us that when they were prescribed medicines, sufficient information was given. Patients told us that they were supported to maintain their oral health and were provided with appropriate information and resources. The practice shared patient feedback with the team. We were told this was reviewed and where suggestions had been made, appropriate action would be taken.