Eastgate House Dental Surgery

On this page

• Overview
• Kindness, compassion and dignity
• Treating people as individuals
• Independence, choice and control
• Responding to people’s immediate needs
• Workforce wellbeing and enablement

We found this practice was providing caring services in accordance with the relevant regulations and had taken into consideration appropriate guidance.

Find out what we look at when we assess this area in our information about our new Single assessment framework.

Before and during our assessment we gathered the views of 36 patients. Of the 15 patients we asked, on the day of our visit, every patient told us they were treated as an individual and their culture and values were respected. They all said staff were professional, courteous considerate and sensitive, were honest and acted with integrity. Patients said staff were professional, courteous, and considerate. Patients felt they were treated as individuals, and their personal and cultural needs were respected.

Staff were aware of their responsibility to respect people’s diversity and human rights. Staff were aware of the importance of privacy and confidentiality. Staff felt respected, valued and supported in their roles. The provider described how they supported the wellbeing of staff.

We did not request or receive any information from partners.

The practice had information governance arrangements and staff were aware of the importance of protecting patients’ personal information. Electronic treatment records were stored securely and complied with General Data Protection Regulations (GDPR). We saw the general environment layout helped to protect patients’ privacy and dignity with the exception of the glass doors leading to the hygienist's room did not fully protect the privacy and dignity of a patient when sat in the treatment chair. Staff treated patients with kindness, respect and compassion.

The judgement for Treating people as individuals is based on the latest evidence we assessed for the Caring key question.

The judgement for Independence, choice and control is based on the latest evidence we assessed for the Caring key question.

The judgement for Responding to people’s immediate needs is based on the latest evidence we assessed for the Caring key question.

The judgement for Workforce wellbeing and enablement is based on the latest evidence we assessed for the Caring key question.