Eastgate House Dental Surgery

During an assessment under our new approach

We had previously undertaken an on-site assessment on 17 July 2024 under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. We found the registered provider was not providing well-led care and was in breach of Regulation 17 of the Health and Social Care Act 2008 (Regulated Activities) Regulations 2014. We undertook a follow up focused assessment on 12 December 2024. This assessment was carried out to review the actions taken by the registered provider to improve the quality of care and to confirm that the practice was now meeting legal requirements. We found the practice had met regulations. The practice had systems to manage risks. Recruitment procedures reflected current legislation. Infection control procedures followed published guidance. The practice is in Malmsbury and provides NHS and private dental care and treatment for children and private dental care and treatment for adults. At the time of our assessment, the dental team included 3 dentists, 2 hygienists, 1 oral surgeon, 3 dental nurses and 2 receptionists. The practice had 3 treatment rooms.

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During an assessment under our new approach

We carried out this on-site announced assessment on 17 July 2024. We found the practice had not met all regulations. There was a lack of effective leadership, and not all risks associated with undertaking of regulated activities had been suitably identified and mitigated. Recruitment procedures did not wholly reflect current legislation and staff training was not up-to-date and reviewed at the required intervals. Patients were treated with dignity and respect. At the time of our assessment, patients could access care, support and treatment when required. The practice is in Malmesbury and provides NHS and private dental care and treatment for children and private dental care and treatment for adults. At the time of our assessment, the dental team included 3 dentists, 2 hygienists, 1 oral surgeon, 3 dental nurses and 2 receptionists. The practice had 3 treatment room. During the assessment we spoke with 2 dentists, 2 dental nurses, 1 hygienist and a receptionist. The provider was not complying with one regulation. Full details of the regulation the provider was not meeting are within the quality statement section of the report. We have asked the provider for an action plan in response to the concerns found at this assessment.

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