Archived: Players Court

' Is the service caring?

' Is the service responsive?

' Is the service safe?

' Is the service effective?

' Is the service well led?

This is a summary of what we found:

Is the service safe?

We found that staff and the people who used the service were aware of what constituted abuse and how to report their concerns. The service regularly reported any concerns or incidents to the correct authorities. People's needs were thoroughly assessed and any risks identified were well managed.

Is the service effective?

People were supported by well trained staff who were, in turn, supported by their manager to deliver safe and effective care. Further education was being undertaken and additional training was being provided. However not all staff had completed additional training relevant to their roles. We spoke to the manager and they agreed to improve in this area.

Is the service caring?

People were cared for by warm and friendly staff who were knowledgeable about the people they cared for. Support plans were divided in to both short and longer term goals and the service had a clear model of care. People were involved in writing and reviewing their own support plans and we found evidence that indicated that people were progressing towards living more independently.

Is the service responsive?

Records confirmed that people's preferences, interests, aspirations and diverse needs had been recorded and care and support had been provided in accordance with people's wishes. People had access to activities that were important to them and had been supported to maintain relationships with their friends and relatives.

Is the service well-led?

Staff had a good understanding of the ethos of the service and quality assurance processes were in place. People who used the service and staff had been consulted with about changes and they had been listened to. The manager provided clear leadership and was aware of areas that required improvement.