28 April 2022
During a routine inspection
About the service
Compass Supported Living and Domiciliary Care Limited provides care and support to people living in a supported living setting. At the time of the inspection five people were living in individual flats on one site that had been adapted to meet their needs. CQC does not regulate premises for supported living; this inspection looked at people’s care and support.
People’s experience of using this service and what we found
We found the outcomes for people using this service reflected the principles and values of Right support, Right care, Right culture. These included promotion of choice and control, inclusion and independence. People’s support focused on them having as many opportunities as possible for them to gain new skills and become more independent.
Right support
The environment was designed and adapted to meet people’s needs. People lived with others who had similar support needs. People received support and care to meet their individual needs. Staff supported people in a way that promoted their independence. People were supported to keep safe. Risks to people were assessed and management plans were in place to address identified risks. Staff supported people to take part in activities they enjoyed; and to follow their interests and goals. Staff communicated with people in the way they understood. People and their relatives were involved in making decisions about their care and support.
Right care
People received compassionate care and support. Staff knew people well and were kind and understanding towards them. Staff protected and respected people’s privacy and dignity. People expressed themselves freely and staff responded to their individual needs. Staff supported people with their emotional needs and provided reassurance to people as needed. People had control over how they spent their day. They had a choice about how their day-to-day care was delivered. Staff liaised with a range of healthcare services to maintain people’s health.
Right culture
People received care and support tailored to their individual needs. The service was committed to providing good quality care to people. Staff understood the organisation’s objectives and job roles. People and their relatives were involved in planning their care. There were adequate systems and processes in place to safeguard people from abuse. The registered manager understood their responsibilities to safeguard people and deliver an effective service. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible; the policies and systems in the service supported this practice.
There were enough staff to support people safely. Robust recruitment checks were completed for new staff. Staff were trained and supported in their roles. People’s medicines were managed safely. Staff followed infection control procedures and guidelines.
The registered manager and staff worked in partnership with other organisations to meet people’s needs and to develop the service. The quality of the service was regularly assessed and monitored to ensure it was effective and safe. There were systems in place to report incidents and accidents; and to learn from them.
Why we inspected
We undertook this inspection to assess that the service is applying the principles of Right support, right care right culture.
Rating at last inspection
This service was registered with us on 3 September 2019 and this is the first inspection.
Follow up
We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.