We carried out a review of the data available to us about Paramount Support Centre on 6 July 2023. We have not found evidence that we need to carry out an inspection or reassess our rating at this stage.
This could change at any time if we receive new information. We will continue to monitor data about this service.
If you have concerns about Paramount Support Centre, you can give feedback on this service.
Paramount Support Centre provides personal care to people with learning disabilities and/or autistic people in a supported living service. The service can support up to four people and at the time of the inspection, two people were using the service. People lived in a shared house in a residential area.
People’s experience of using this service and what we found
We expect health and social care providers to guarantee autistic people and people with a learning disability the choices, dignity, independence and good access to local communities that most people take for granted. Right support, Right care, Right culture is the statutory guidance which supports CQC to make assessments and judgements about services providing support to people with a learning disability and/or autistic people.
The service was able to demonstrate how they were meeting the underpinning principles of Right support, right care, right culture.
Right support:
• People had choice and control of how their care and support was delivered to them. They were supported to live as independently as possible in their own home.
Right care:
• Staff supported people with their personal care and respected their dignity and privacy. People’s equality characteristics were understood.
Right culture:
• Managers and staff had positive attitudes and values which helped to encourage people to feel empowered in their daily lives.
People were safe using the service. Staff were trained in safeguarding people from the risk of abuse. Risks to people were assessed and measures were in place to mitigate them. There were enough staff to support people in their own home. Staff were recruited appropriately and were safe to work with people. Accidents and incidents were reviewed and analysed to learn lessons. Procedures to prevent and control the spread of infections were in place.
Staff received training and supervision to maintain their skills and aid their development. People were supported to maintain a healthy diet and attend healthcare appointments. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.
Care plans were developed to meet the needs and preferences of people. However, we made a recommendation for the provider to follow best practice on making care plans more person-centred.
People got on well with staff and they communicated with each other effectively. People were supported to pursue their interests and maintain relationships to help avoid social isolation. There was a complaints process for people and their relatives to use. People’s communication needs were understood and met. Feedback was sought from people and relatives to help make continuous improvements to the service.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Rating at last inspection
At the last inspection, the service was inspected but not rated (report published 24 December 2020) because we carried out a targeted inspection that looked at specific areas.
Why we inspected
This was a planned inspection to look at all five key questions and provide the service with its first rating since registering with us on 15 July 2019.
Follow up
We will continue to monitor information we receive about the service. If we receive any concerning information we may inspect sooner.
Paramount Support Centre is a supported living service, providing personal care to people with learning disabilities or mental health needs. The service can support up to four people and at the time of the inspection, two people were using the service.
People lived in a shared house with their own en-suite bathroom facilities in a residential area.
People’s experience of using this service and what we found
We expect health and social care providers to guarantee autistic people and people with a learning disability the choices, dignity, independence and good access to local communities that most people take for granted. 'Right support, right care, right culture' is the guidance CQC follows to make assessments and judgements about services providing support to people with a learning disability and/or autistic people.
The service was able to demonstrate how they were meeting the underpinning principles of 'Right support, right care, right culture'. People received a model of care that supported them to have maximum choice, control and independence. They received person centred care that promoted dignity, privacy and respected their human rights. The ethos and values of managers and care staff ensured people felt empowered and engaged in the service.
There were procedures for staff to report abuse to keep people safe. Staff followed infection control procedures. There were suitable numbers of staff in the service and they were recruited safely.
Staff were provided with training to ensure they had the skills to support people. Staff received supervision to discuss their work and told us they were supported by the registered manager.
People were supported to remain independent and lead a private life. They were involved in decisions made about their care. People maintained their health and nutrition and were able to have food and drinks of their choice. The service worked in collaboration with health care professionals, to keep people in good health.
People’s communication needs were assessed. People were supported to avoid social isolation and follow their interests. There were systems to monitor the quality and safety of the service.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Rating at last inspection and update
This service was registered with us on 15/07/2019 and this is the first inspection.
Why we inspected
This targeted inspection was prompted in part due to the service being registered for over a year without having had an inspection. We needed assurance people were receiving a safe service and we made a decision to inspect and examine any risks to people.
CQC have introduced targeted inspections to follow up on Warning Notices or to check specific concerns. They do not look at an entire key question, only the part of the key question we are specifically concerned about. Targeted inspections do not change the rating from the previous inspection. This is because they do not assess all areas of a key question.
Follow up
We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.