We carried out a review of the data available to us about Filey Home Care Ltd on 6 July 2023. We have not found evidence that we need to carry out an inspection or reassess our rating at this stage.
This could change at any time if we receive new information. We will continue to monitor data about this service.
If you have concerns about Filey Home Care Ltd, you can give feedback on this service.
Filey Home Care is a domiciliary care agency providing personal care to 13 younger and older adults within their own homes.
Not everyone who used the agency received personal care. The Care Quality Commission (CQC) only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do, we also consider any wider social care provided.
People’s experience of using this service and what we found
The provider and registered manager were working through their action plan of improvements for the agency, aimed at developing their existing systems and making them more robust. We were shown examples of improved documentation for recruitment, care records, risk assessments and quality assurance audits during our inspection.
People benefited from the quality assurance processes within the agency. The provider assessed, monitored and reduced risk to people’s health and safety. The management team carried out regular reviews and spot checks to ensure the quality of the agency and the safety of people who used it.
People had input to their care and support and their wishes and choices were listened to and actioned. Care plans and risk assessments were in place and reviewed; paper-based records were kept in people’s homes and a copy was in the office. Care workers were good at ensuring changes to people’s needs were recognised and records were updated straight away. The management team monitored this and completed regular audits.
People confirmed that they had a tailored package of care to meet their needs. Without exception, people said they felt safe and care workers were respectful.
People received their medicines safely and their health was well managed.
People received good consistent care from friendly care workers who went out of their way to assist them. Relatives and people said the agency was reliable and efficient. They had good communication with the office and received regular updated information during the COVID-19 pandemic.
People said their care workers were skilled and competent. Care workers had received appropriate induction, training and support to enable them to carry out their role.
People were supported to have maximum choice and control of their lives and care workers supported them in the least restrictive way possible. The policies and systems in the agency supported this practice.
People, relatives and care workers told us the management team were approachable and listened to them when they had any concerns. All feedback was used to make improvements to the agency.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Rating at last inspection
This agency was registered with us on 21 June 2019 and this was the first inspection.
Why we inspected
This was a planned inspection based on the fact this is a new agency and yet to be rated.
We looked at infection prevention and control measures under the Safe key question. We look at this in all care service inspections even if no concerns or risks have been identified. This is to provide assurance that the agency can respond to COVID-19 and other infection outbreaks effectively.
Follow up
We will continue to monitor information we receive about the agency until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.