Archived: Precious Glimpse Oldham

Precious Glimpse Oldham is operated by Precious Glimpse Limited.

Precious Glimpse Oldham provides pregnancy reassurance and keepsake scans to self-paying members of the public. The service carries out trans abdominal ultrasound scans, including 2D, 3D and 4D baby keepsake scans and gender scans. The clinic does not provide diagnostic scans.

The service is based in Oldham and in addition to the manager employs one ultrasound assistant; and one part time receptionist.

The clinic is situated in Oldham, Greater Manchester close to public transport and nearby parking. The premises has a waiting room reception area; a scanning room; a retail area; a storage area; an office facility, staff room and toilet facilities.

We inspected this service using our responsive inspection methodology. We carried out an unannounced inspection on 13 September 2019. This inspection was carried out further to concerns identified during recent inspection at another Precious Glimpse Ltd location.

To get to the heart of patients’ experiences of care and treatment, we asked the same questions of all services: are they safe, effective, and well-led? Where we have a legal duty to do so we rate services’ performance against each key question as outstanding, good, requires improvement or inadequate.

Throughout the inspection, we took account of what people told us and how the provider understood and complied with the Mental Capacity Act 2005.

The main service provided by Precious Glimpse was baby keepsake scanning.

Services we rate

We inspected but did not rate this service.

• Staff did not always understand how to protect patients from abuse but knew how to contact other agencies where they had concerns.

• Leaders were aware of key risks, issues and challenges in the service but overall systems for identifying, reducing and monitoring risks were not yet in place. Effective governance processes were not established throughout the service.

• The service did not have records for disclosure and barring service enhanced checks for one director and one member of staff, although these applications had been made.

  However

• The service provided mandatory training in key skills for all staff and made sure everyone completed it.

• Staff identified risks for service users and followed systems to minimise risk.

• The service used appropriate control measures to manage the risk of infection.

• The service provided care and treatment based on national guidance. Managers checked to make sure staff followed guidance.

• The service ensured staff were competent for their roles.

• The culture was positive, and leaders were visible and supportive. Leaders had completed extensive action to address the areas of concern identified following the recent inspection of another Precious Glimpse location.

We issued the provider with four requirement notices for actions they must complete that affected Precious Glimpse Limited.

Ann Ford

Deputy Chief Inspector of Hospitals (North Region)