Dean Wood Care Home

On this page

• Overview
• Shared direction and culture
• Capable, compassionate and inclusive leaders
• Freedom to speak up
• Workforce equality, diversity and inclusion
• Governance, management and sustainability
• Partnerships and communities
• Learning, improvement and innovation

At our last inspection, we found areas of practice that needed improvement in respect to systems of audits and governance being embedded and driving improvement. At this assessment, improvements had been made. The management of the service ensured that effective systems of quality monitoring were routinely carried out, and to ensure a good level of care.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

Staff commented they felt supported and had a good understanding of their roles and responsibilities. Staff told us the care of people living at the service was the most important aspect of their work and they strived to ensure that people received high quality care. Our own observations supported this. Staff had a good understanding of equality, diversity and human rights and explained how they would make sure nobody at the service suffered from any kind of discrimination.

Staff commented they worked well together, approached concerns as a team and were supported by management. A member of staff told us, “[Registered manager] listens to us, but there are other managers we can talk to as well.”

The registered manager was aware of their responsibilities under the Duty of Candour. The Duty of Candour is a regulation that all providers must adhere to. Under the Duty of Candour, providers must be open and transparent, and it sets out specific guideline’s providers must follow if things go wrong with care and treatment. Staff knew about whistleblowing and said they would have no hesitation in reporting any concerns they had.

Managers and staff had a good understanding of equality, diversity and human rights and explained how they would make sure nobody living, visiting or working at the service suffered from any kind of discrimination. This was reinforced through training.

The provider undertook a range of quality assurance audits. We saw audit activity which included accidents and incidents, infection control, care plans and health and safety. The results of which were analysed to determine trends and introduce preventative measures.

The registered manager explained to us how systems of audit and governance had been developed by the provider and each service had a responsibility to report centrally, so that quality of care and management could be assessed.

The service liaised with organisations within the local community. For example, the Local Authority to share information and learning around local issues and best practice in care delivery, as well as to assist each other in investigating any concerns. The service also engaged with local schools and charities.

Visiting professionals we spoke with told us how the service engaged effectively with them. They told us staff were actively implementing any advice and guidance they offered, in order to improve people's care and treatment.

Staff told they were actively involved in developing the service, and they would happily support people and their relatives to give feedback. We saw examples of how feedback from people and staff had influenced activities and food choices at the service.