We carried out a review of the data available to us about Greenway Homecare Limited on 6 July 2023. We have not found evidence that we need to carry out an inspection or reassess our rating at this stage.
This could change at any time if we receive new information. We will continue to monitor data about this service.
If you have concerns about Greenway Homecare Limited, you can give feedback on this service.
Greenway Homecare Limited is a home care agency providing personal care to people who live in their own houses and flats. At the time of the inspection, the agency supported 25 people with physical disabilities, some of whom also lived with dementia.
Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do we also consider any wider social care provided.
People’s experience of using this service and what we found
People received safe care meeting their needs which was provided by small and consistent staff team. People had their support visits as planned and felt in control of their own care. One person told us, “They were very good in responding and I would not manage without help. They would listen and not leave me (without the required support).”
The provider regularly sought people’s feedback and supported people to address any changing needs they might had had by accessing other services. A professional working with the service said, “[The agency] will also deal with a lot of stuff- they will call doctors, nurses, mental health specialists. They are very proactive. I think they are very good company, would use them for my own family if I needed.”
People received safe support with their medicines where needed and were protected from the risk of spread of infections including COVID-19 as well as any safeguarding risks. Staff supported people to minimise the overall impact of the pandemic on their health and emotional wellbeing.
People told us staff were caring, kind and respectful. One person said, “They are lovely, they are diamonds. They just do it. They are so nice.” Another person told us, “They are splendid, magnificent, not only in care but also personality, very cheery every day, marvellous.”
People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.
Staff told us they felt supported by the provider and had ongoing access to the training and management advice they needed to provide people with high quality care. The management team were very involved in day to day care provision and knew people well.
The registered managers were fully aware of their legal responsibilities and maintained transparent and open communication with CQC and other partners such as community nursing teams or social services. The registered managers had a good oversight of the service and we saw evidence of action taken to address identified improvement needs. For example, people’s care plans were being updated to a new, more person-centred and robust format.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Rating at last inspection
The provider of this service changed and was registered with us on 12/06/2019 and this is the first inspection. The last rating for the service under the previous provider was requires improvement, published on 29 August 2018.
Why we inspected
This inspection was based on the date of the changes to the registered provider of this service.
Follow up
We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.