Dovecare Services Limited

About the service

Dovecare Limited is a domiciliary care service providing care to people living in their own homes in the Derby City area. At the time of our inspection 2 people were using the service. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do, we also consider any wider social care provided. At the time of the inspection one person was receiving personal care support.

People’s experience of using this service and what we found

Systems and processes did not fully support people’s safety as risk assessments lacked detail and care plans had not been updated to reflect changes in the support offered and changes in the times of care calls.

The person expressed their views to the provider, who was also the registered manager, on a regular basis. However, there was limited evidence of how this was used to drive improvement. Complaints were acknowledged but were not always addressed in a professional way.

We could not be confident that staff had the skills and knowledge to meet the needs of the person they supported. This was because we saw no evidence of training in medicines management and food hygiene.

Staff had received training in other areas such as safeguarding, moving and handling, first aid and infection control. This supported staff to provide safe care in these areas.

There was a lack of auditing and governance in the service. The provider failed to provide requested evidence as part of this inspection. The provider’s procedure for infection prevention and control followed current government guidance relating to COVID-19. There was a sufficient stock of PPE available to staff.

Recruitment procedures checked that prospective staff were suitable to care for people receiving personal care in their own homes, because all the required pre-employment checks were undertaken before they started work.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

This service was registered with us on 23 May 2019 and this is the first inspection.

Why we inspected

This was a planned first inspection in line with our inspection schedule. Though the service has been inspected it has not been rated because at the time of the inspection a limited service was being provided, only one person was receiving minimal support with personal care.

Follow up

We will continue to monitor information we receive about the service, which will help inform when we next inspect.