We carried out a review of the data available to us about Honeycomb Care on 6 July 2023. We have not found evidence that we need to carry out an inspection or reassess our rating at this stage.
This could change at any time if we receive new information. We will continue to monitor data about this service.
If you have concerns about Honeycomb Care, you can give feedback on this service.
Marrissa Care Ltd is a domiciliary care service that provides personal care and support for two people in their own homes. They also support people who are at the end of their lives on a short-term basis. The service can provide care for adults of all ages and covered Lincoln and surrounding areas.
Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do we also consider any wider social care provided.
People’s experience of using this service and what we found
The provider was exceptionally kind and caring and often went far beyond expectations to promote people's health and wellbeing. Staff were fully committed to promote people's dignity, privacy and independence using innovative and creative ways to overcome obstacles and achieve positive outcomes for people.
The provider had a promoted a positive person-centred culture, with a high visible presence within the service. Encouraging staff and people to express their views to improve the quality of the service. Then using this feedback to drive improvement.
The provider and staff demonstrated compassion and empathy for people to ensure a comfortable and dignified death. Staff also supported families during end of life care with respect and understanding.
Staff understood people's individual care needs and preferences and used this knowledge to provide them with person centred, responsive support. Staffing resources were managed effectively to meet people's needs.
Training and supervision systems provided staff with the knowledge and skills they required to meet people's needs. Staff worked together with families in a supportive way and communicated effectively within the service and with a range of external organisations.
Staff had received safeguarding training and were able to demonstrate their understanding and responsibilities to reduce the risk of harm to people.
There were comprehensive recruitment processes in place to make sure experienced staff were employed to support people effectively in their own homes.
People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Rating at last inspection
This service was registered with us on 25 July 2019 and this is the first inspection.
Why we inspected
This was a planned inspection.
Follow up
We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.