We carried out a review of the data available to us about Gracefilled Care Service on 6 July 2023. We have not found evidence that we need to carry out an inspection or reassess our rating at this stage.
This could change at any time if we receive new information. We will continue to monitor data about this service.
If you have concerns about Gracefilled Care Service, you can give feedback on this service.
Gracefilled Care Service is a domiciliary care agency providing personal care to people living in their own homes or flats. The domiciliary care agency is registered to provide a service to people over and under the age of 65 years old, people living with dementia, people living with physical disabilities and people living with a learning disability or autism.
Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do, we also consider any wider social care provided. At the time of the inspection the service was supporting a total of seven people, of which four people were being supported with the regulated activity of personal care.
People’s experience of using this service and what we found
People told us they felt safe and spoke positively about the care they received. One person said, “I have no fault in what the [staff] do. I have nothing but praise for them." Another person told us, “The [staff] are brilliant. I wouldn’t know what to do without them.”
Care plans and risk assessments had been completed which captured people’s like, dislikes and preferences. Measures had been put in place to address identified risk. People told us they had been involved in the assessment process.
A recruitment process was in place to ensure staff were suitable for their role. Staff had completed an induction and received training which prepared them for their role. Staff skill and knowledge was checked by the registered manager.
People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.
People and staff found the registered manager to be approachable and felt confident that if concerns were raised, these would be addressed in a timely manner.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Rating at last inspection
This service was registered with us on 12 July 2019 and this is the first inspection.
Why we inspected
This was a planned inspection based on the date of registration.
Follow up
We will continue to monitor information we receive about the service, which will help inform when we next inspect.
This was an ‘inspection using remote technology’. This means we did not visit the office location and instead used technology such as electronic file sharing to gather information, and video and phone calls to engage with people using the service as part of this performance review and assessment.