Archived: The Wood Street Day Care Centre

Updated 7 August 2018

We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection was planned to check whether the registered persons continued to meet the legal requirements and regulations associated with the Health and Social Care Act 2008, to look at the overall quality of the service and to provide a rating for the service under the Care Act 2014.

The inspection took place on 12 and 13 July 2018. The inspection was announced and was carried out by one inspector. We gave the service 48 hours’ notice of the inspection visit because we needed to be sure the manager, staff and people we needed to speak to were available.

Prior to the inspection, we reviewed information sent to us in the Provider Information Return. This is information we require registered persons to send us at least once annually to give some key information about the service, what the service does well and improvements they plan to make. We also examined other information we held about the service. This included notifications of incidents that the registered persons had sent us since our last inspection. These are events that happened in the service that the registered persons are required to tell us about. We also invited feedback from the commissioning bodies who contributed to purchasing some of the care provided in the service. We did this so that they could tell us their views about how well the service was meeting people’s needs and wishes.

During the inspection we visited two people in their homes and spoke to them about their experiences of the service. We also spoke to another person who was visiting a local day service.

We spoke to three care staff, the service manager and the registered manager. We looked at the care records of five people using the service. We looked at records that related to how the service was managed including staffing, training and quality assurance.

Updated 7 August 2018

This inspection was carried out on 12 and 13 July 2018 and was announced.

Wood Street Day Care Centre is a domiciliary care agency which provides a bathing service for people in their own homes. The care is provided for a range of people including older people and people with dementia. The service operates in the Tunbridge Wells area. Not everyone using Wood Street Day Care Centre receives a regulated activity; CQC only inspects the service being received by people provided with ‘personal care’; help with tasks related to personal hygiene. Where they do we also take into account any wider social care provided. At the time of the inspection there were 30 people using the service.

The service had a registered manager in post. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Like registered providers, they are 'registered persons'. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run.

Rating at last inspection

At our last inspection we rated the service good. At this inspection we found the evidence continued to support the rating of good and there was no evidence or information from our inspection and ongoing monitoring that demonstrated serious risks or concerns. This inspection report is written in a shorter format because our overall rating of the service has not changed since our last inspection.

Why the service is rated good.

There were suitable processes in place to safeguard people from different forms of abuse. Where risks to people or the environment were identified, staff took action to minimise them. There were enough staff to meet people's needs. Staff were recruited safely. People were not supported with their medicines. People were protected by the prevention and control of infection. Lessons were learned when things went wrong.

People's needs were assessed before they started to receive a service. These needs were met by staff who had the knowledge and skills to deliver effective support. People were supported to lead healthier lives by having timely access to healthcare services. People were supported to have maximum choice and control of their lives and staff support them in the least restrictive way possible; the policies and systems in the service support this practice.

People were treated with dignity and respect by staff who were compassionate and caring. People were able to make decisions about how their care was provided, and were involved in reviews of their care along with people who were important to them. Staff treated people's private information confidentially.

People received care that was personalised to their individual preferences. Staff knew people's needs and personal histories well. People knew how to complain and felt confident to do so if needed.

The service was led by a committed registered manager who had the necessary skills and experience to carry out their role. There were appropriate audits in place to check the quality of service being provided. People and their families were encouraged to be involved and engaged with the service. The registered manager had developed links with the local community.

Further information is in the detailed findings below.