About the serviceR-H-P Outreach Services - Meopham Road is a residential care home providing care and accommodation to people living with mental health needs. The service can support up to five people. At the time of the inspection there were three people living at the service.
People's experience of using this service and what we found
People were supported to stay safe and maintain their health and well-being. They were supported by enough staff who knew them well and had been safely recruited. Staff helped people take their medicines in a safe way. The environment was clean and robust infection control procedures were followed.
People were involved in planning their support and this was tailored to their own needs and wishes. They knew how to raise any concerns and complaints about the service and felt able to talk to the registered manager about day to day issues.
The registered manager regularly checked and assessed the quality of the care and support provided to people. They worked to ensure people received high quality personalised care, and to achieve the best possible outcomes. Health and social care professionals said the service communicated well with them and provided a good quality of support to their clients.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Rating at last inspection
This was the first inspection of this service.
Why we inspected
This service was registered with us in May 2019 and this was the first inspection.
We looked at infection prevention and control measures under the Safe key question. We look at this in all care home inspections even if no concerns or risks have been identified. This is to provide assurance that the service can respond to COVID-19 and other infection outbreaks effectively.
Follow up
We will continue to monitor information we receive about the service until we return to visit as per our reinspection programme. If we receive any concerning information we may inspect sooner.